At Backcountry, our mission is to connect people to their passions. Our four online stores—Backcountry, Competitive Cyclist, MotoSport and, SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.
The Head of Retail Stores & Operations leads Backcountry's retail organization, holding full accountability for store performance, culture, talent, and P&L across all locations. This leader serves as the primary liaison between stores and all corporate functions — championing field needs, driving HQ alignment, and ensuring store teams are equipped to execute at the highest level. They set ambitious goals, drive accountability at every level, and build a high-performing, customer-centric organization that delivers consistent sales growth, profitability, and community connection.
Reports To: Senior Vice President of Stores
Travel: Frequent store visits required, must be based in Utah (Salt Lake City area)
Schedule: Flexible, including nights, weekends, and holidays
Physical: Ability to lift a minimum of 50 lbs.
The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected].
It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected].