At Backcountry, our mission is to connect people to their passions. Our four online stores—Backcountry, Competitive Cyclist, MotoSport and, SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.
As our Head of Retail Stores & Operations, you will own the full retail organization at Backcountry — leading store performance, culture, talent, and P&L across every location in the portfolio. This role exists to bridge the gap between field execution and corporate strategy, ensuring store teams have what they need to deliver exceptional customer experiences while hitting ambitious financial targets. You will serve as the senior voice of the field, influencing decisions across Merchandising, Marketing, Finance, and HR to keep the retail organization moving in one direction.
Success at six months looks like a clear-eyed view of where each store stands, a set of defined priorities for the next 12 months, and a leadership team that is aligned, accountable, and energized. At 12 months, you will have driven measurable sales growth and margin improvement, elevated the talent and training infrastructure, and established yourself as a trusted cross-functional partner at HQ.
This is a lean team. You will own a lot, move fast, and make decisions with full end-to-end responsibility.
Travel: Frequent store visits required, must be based in Utah (Salt Lake City area)
Schedule: Flexible, including nights, weekends, and holidays
Physical: Ability to lift a minimum of 50 lbs.
The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected].
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