• Academic Services Division

• Full-time continuing position with salary in the range $78,944.40 - $87,750.37 (HEW 5) plus a generous super allowance of up to 17%.

• Join our inclusive and collaborative Student and Academic Administration team. 

• Provide high-quality client focused administrative services to support the University’s academic activities in a fast-paced centralised service area.  

• Bring your change agility and time management abilities to join a vibrant community where your work genuinely makes an impact. 

• Based at our St Lucia campus

About This Opportunity 

The primary purpose of this position is to provide high-quality client focused administrative services to support the University’s academic activities in a busy centralised service area.

Key responsibilities will include: 

• Provide comprehensive administrative support and advice to stakeholders, including students, staff, and the public, via various communication channels.

• Manage and process a wide range of academic service requests, including admissions, enrolments, scholarships, and academic progressions, ensuring compliance with University regulations.

• Contribute to maintaining the accuracy of University databases, websites, and publications through review processes.

• Offer recommendations to decision-makers on student and academic matters, adhering to University policies and relevant legislation.

• Assist in developing and implementing standard operating procedures and training programs to enhance academic service administration.

• Collaborate with internal and external stakeholders, facilitate events, and support reporting, surveillance, and quality assurance processes as required for effective Division operations.

Please note that leave restrictions may be in place during certain periods in the year.

About You  

• Possess a Bachelor degree, Advanced Diploma, or equivalent combination of education and relevant work experience.

• Demonstrate strong organizational, communication, digital literacy (particularly Microsoft 365), and interpersonal skills.

• Display a commitment to delivering high-quality customer service in a fast-paced environment.

• Showcase analytical, conceptual, and problem-solving capabilities, alongside adaptability to change and a proactive approach to tasks.

• Knowledge or experience in student administration within higher education or similar settings is desirable, along with familiarity with university rules, policies, and enterprise systems.

You must have unrestricted work rights in Australia for the duration of this appointment and may be required to complete background checks including, criminal history and education checks.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.  

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community. 

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: 

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave, 17% superannuation contributions, 17.5% annual leave loading.

• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.

• On campus childcare options, Cheap parking (from just $5.75 a day), Salary packaging options.

Want to Apply? 

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the ‘About You’ section.  

• Resume 

For more information about this opportunity, please contact Ashleigh at [email protected]. For application queries, please contact [email protected] stating the job reference number (below) in the subject line. 

Applications close Tuesday 12 November 2024 at 11.00pm AEST (Job Reference Number - R-44662). Please note that interviews have been tentatively scheduled for 20 November 2024.

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role. 

We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to [email protected] for accessibility support or adjustments. 

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.