Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Unified Communication and Collaboration Implementation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: We are looking for an experienced Tester with a strong background in testing Java-based contact centre applications. The candidate should have hands-on experience in IVR testing, including functional, regression, and performance testing using JMeter, Cyara, and manual testing techniques. This role involves validating the end-to-end IVR call flows, ensuring seamless integration with backend Java services, and verifying overall system stability and performance. Roles & Responsibilities: -Perform functional, regression, and integration testing of IVR systems and Java-based backend services. -Design and execute test cases and test scripts for end-to-end IVR call flow testing. -Use Cyara for automated IVR testing and voice call flow validation. -Conduct performance and load testing of IVR systems using JMeter. -Perform manual testing for new call flows, voice prompts, and routing logic. -Validate IVR behaviour, DTMF input handling, and call transfer scenarios. -Collaborate with development and operations teams to troubleshoot issues and verify defect fixes. -Document test results, defects, and prepare test summary reports. -Ensure testing aligns with overall Contact Center quality standards and project timelines. Professional & Technical Skills: -5–8 years of experience in Contact Center or IVR application testing. -Strong experience in testing Java-based applications and backend integrations. -Hands-on experience with Cyara for IVR automation testing. -Proficiency in JMeter for load and performance testing of IVR systems. -Good understanding of manual testing processes and test case design. -Experience testing end-to-end call flows — from call initiation to agent transfer. -Strong analytical and troubleshooting skills in complex telephony and IVR environments. -Familiarity with Contact Center concepts (SIP, call routing, CTI, etc.) is a plus. Additional Information: -Bachelor’s degree in computer science, Information Technology, or related field. -Proven experience in IVR and Contact Center testing with Cyara and JMeter tools. -Excellent communication skills and ability to collaborate with cross-functional teams

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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