Senior Support Engineer 625

Posted:
10/16/2024, 8:25:25 AM

Location(s):
Connecticut, United States ⋅ East, Burkina Faso

Experience Level(s):
Senior

Field(s):
IT & Security

Workplace Type:
Remote

The global data privacy software market is projected to grow from $2.36 billion in 2022 to $25.85 billion by 2029. 

So, if you are searching for an innovative career, then the cybersecurity industry might just be the one for you. Protegrity, an international provider of data protection solutions, is looking for new team members who want to make an impact in a company that prioritizes something we all care about: our privacy.

We need people who recognize the opportunity, can plan effectively, take action and execute in the enterprise marketplace with our intuitive, diverse, and future-forward global teams. 

So, are you up for collaborating with the best in data security?

Join us on this journey and make an impact with one of the top 25 global software providers. We look forward to making our world become a better place with you on our team. 

Apply and discover what’s next today!

This job is for you if
You are an enthusiastic technology person who would deep dive into an issue to get to the root cause and work on solutions to resolve the production issues for customers. For us customer data is most critical, and our product integration sits at the heart of customer data and they need the system to be up and running 24X7, 365 days to meet their requirement for data privacy and data availability.
As a key member of the Protegrity 24x7 Support Group you will be responsible for providing expertise knowledge to the Support team and Protegrity Customers. In this role, you will work closely with our Support team and clients to resolve any Protegrity software related issues including product installation. You will also be a conduit of customer information to the R&D and Product Management teams. 
By focusing our enabling our customer’s success and helping them achieve their desired business outcomes, you will become their trusted advisor responsible for extending the Protegrity footprint. Success in this role will be driven from a high level of curiosity and a structured approach to building new relationships, creating value for our customers, and ultimately booking new business.
You must have the ability to identify and interpret our clients/prospects business objectives, build and lead virtual internal teams to create and accurately present complex solutions in an informative and easily understood fashion, either face to face or in virtual meetings.
This individual contributor should also possess enthusiasm and entrepreneurial skills to be successful in a semi-unstructured environment within a matrixed growth organization.
We offer a competitive salary and comprehensive benefits with generous vacation and holiday time off. All employees are also provided access to ongoing learning & development.
 
Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All qualified applicants and current employees will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
 
Please reference Section 12: Supplemental Notice for Job Applicants in our Privacy Policy to inform you of the categories of personal information that we collect from individuals who inquire about and/or apply to work for Protegrity USA, Inc., or its parent company, subsidiaries or affiliates, and the purposes for which we use such personal information.

Protegrity

Website: https://www.protegrity.com/

Headquarter Location: Salt Lake City, Utah, United States

Employee Count: 251-500

Year Founded: 2004

IPO Status: Private

Industries: Analytics ⋅ Big Data ⋅ Cloud Security ⋅ Cyber Security ⋅ Enterprise Software ⋅ Privacy ⋅ Security ⋅ Software