C.H Robinson is seeking an Accounts Payable Representative- Service Line Support who will be responsible for working on new and existing issues, by communicating with our C.H. Robinson partners and our internal salespeople. In this role, you must be a strong communicator, provide exceptional customer service and keep timely detailed logs. This position must be able to use their critical thinking skills to resolve open direct payables questions. They will use their systems knowledge to be able to navigate through technology with ease. The Accounts Payable Representative must work well under pressure and meet deadlines within a specific timeframe.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week, igniting creativity and driving impactful results. With the flexibility for remote work, this role strikes the perfect balance between teamwork and autonomy.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Leverage systems functionality and established processes to resolve issues daily and meet established error rate guidelines
• Release the direct payment to our partners and release the invoice to the customer
• Utilize problem solving and critical thinking skills to work with partners to resolve issues
• Make quick decisions and sound judgement calls when resolving issues
• Escalate complex issues to senior team members and/or leadership
• Work within established procedures and adheres to quality guidelines
• Contribute ideas for process improvement
• Develop professional relationships with internal and external customers, maintain open lines of communication and build rapport by providing timely and professional service
• Continue to develop skills and build upon knowledge of the direct payables processes
• Work as a member of the team and willingly provide back‐up support for peers when needed
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

• High School Diploma or GED equivalent
• Minimum 2 years of data entry experience
• Minimum 1 year of strong customer service experience leveraging written and verbal communication skills  

Preferred Qualifications:

• Proficient in Microsoft Office Suite of Programs
• Previous experience with the Navisphere system
• Strong written and verbal communication skills
• Positive, professional attitude and excellent customer service skills with an ability to deal with conflict/sensitive topics
• Strong interpersonal skills
• Critical thinking skills and the ability to use own judgement and make decisions
• Strong organization skills and attention to detail
• Self-motivated and the ability to work independently
• Ability to work in fast-paced, professional, and deadline driven environment
• Effective in multitasking and prioritizing their skills and time
• Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
• Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$18.80 - $29.28

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include

• • Prescription drug coverage

  • Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page