At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world. Working in CCOO means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.).

To support our Specialized Services Customer Care department in Heerlen, we are currently looking for a full-time senior Order-To-Delivery (OTD) Customer Service Representative. In this role you contribute to the company goals in
the areas of customer satisfaction. You are the single point of contact for our business contacts for the execution of the Order-To-Cash (OTC) processes, within a cooperative relationship.

We are specifically looking for candidates that live within a maximum 80km radius of our Medtronic office in Heerlen, the Netherlands. After your fulltime training period at the office, we expect you to work at least 2 days per week in the office; the other days you will work out of your home office. As of 1 July 2022, our government has communicated that cross-border employees must be present in the office by 80% of the working hours.

Responsibilities may include the following and other duties may be assigned:

• Support of all the day-to-day Order-To-Cash processes such as orders allocating and processing, analysing delivery issues, answering enquiries, order monitoring and follow up, and providing support to Customer Care, Supply Chain, Logistics and Transport (act as the linking pin)
• Strive to ensure excellent quality, swift delivery and ultimately our patients' safety and health
• Act as a single point of contact for our business contacts for the execution of the OTC processes within a cooperative relationship
• Support continuous improvement, while sustaining standardization and to contribute to our departmental goals we set to improve, as well as for your own personal growth

Required Knowledge and Experience:

• Bachelor’s degree
• 2+ years’ experience in customer care/service and order management
• Excellent verbal and written communication skills in English
• Strong sense of responsibility, high flexibility, dedication, strong focus on customer satisfaction and are able to build lasting relationships with customers and colleagues in other departments and disciplines
• Computer literacy (MS Office, Word, Excel, and PowerPoint)
• Able to prioritize and adapt in a constantly changing environment and effectively deal with stress, strict following agreed deadlines, proactive approach, team player with a distinct drive for execution and results

We would prefer if you had previous experience in using SAP and speak Dutch.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here