Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

The Agent, Report Verification handles back-end tasks while also regularly interacting with customers via email. The position will work our manual review and dispute work types, responding to inbound service requests and answering customer questions about background reports, primarily via email.

What You'll Do:

• Resolving billing, collection, and customer contract queries.
• Resolving account and transaction, exceptions, audit and integration related issues.
• Responding to and resolving all cases and issues referred to back-office CSRs in a timely fashion.
• Contacting customers as and when required to resolve customer issues.

What We're Looking For:

Requirements

·         Previous experience in Customer Service is preferred

·         English Proficiency of CEFR B2 / 85% or better

·         Successful completion of high school education is preferred

·         Limited hybrid opportunities.

Salary & Benefits

• First month salary $800, after first month $850 USD
• Monday to Friday schedules - Weekends off
• Performance Bonus
• Birthday day off (paid)
• Marriage Leave (3 days paid)
• Bereavement Leave (3 days paid)
• Free counseling sessions
• Free transportation
• Annual merit increase
• Asociacion solidarista
• Dental Benefit
• SmartFit Partnership
• Employee Discount Hub (Discounts in restaurant, hotels and flights)
• Free parking for all employees

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.

• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.

• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.  

• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

 

Twitter & Instagram: bgocareers 

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website – https://www.billgosling.com/careers

 

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

 

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

 

Bill Gosling Outsourcing – Where your career thrives!