Career Category

Information Systems

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Let’s do this. Let’s change the world. In this vital role you will be responsible for the day-to-day management of the ServiceNow platform, including processing requests, resolving incidents, and maintaining overall platform performance. You’ll collaborate with senior developers and administrators to troubleshoot issues, support user requests, and ensure smooth functionality across key modules such as IT Service Management (ITSM), IT Operations Management (ITOM), Strategic Portfolio Management (SPM), Security Operations (SecOps), and Human Resources Service Delivery (HRSD), among others. Alongside administrative responsibilities, you will assist with minor development tasks under supervision, such as configuring applications, updating workflows, and scripting to meet business requirements. This role offers a great opportunity to enhance your skills while supporting platform stability and improving user experience.

Roles & Responsibilities:

• Manage daily administrative tasks on the ServiceNow platform, including user management, request fulfillment, and incident resolution

• Assist in maintaining the core platform, including modules such as ITSM, ITOM, ITAM, GRC/IRM, SPM, SecOps, HRSD and custom-built applications

• Provide troubleshooting and resolution of platform issues, escalating more complex problems to senior team members as needed

• Monitor platform health and performance metrics, proactively addressing minor issues

• Support system upgrades, patches, and routine maintenance under the guidance of senior developers and administrators

• Assist with the creation and configuration of integrations, workflows, business rules, client scripts and UI policies

• Collaborate with platform stakeholders to ensure platform security and adherence to compliance standards

• Support minor customizations and enhancements to the platform, such as form modifications, policy changes, and role assignments

• Create and maintain detailed documentation for platform changes, updates, and administrative processes for future reference and knowledge sharing

• Stay up to date with the latest ServiceNow releases, standard processes, and technologies to continuously improve the self-service platform

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Master’s degree and 1 to 3 years of Computer Science, IT or related field experience OR

• Bachelor’s degree and 3 to 5 years of Computer Science, IT or related field experience OR

• Diploma and 7 to 9 years of Computer Science, IT or related field experience

Must-Have Skills:

• ServiceNow Module Configuration: Experience configuring modules such as ITSM, ITOM, ITAM, GRC/IRM, SPM, SecOps, HRSD, including workflows, forms, and reports.

• Custom Application Support: Exposure to supporting and maintaining custom-built ServiceNow applications by handling configurations, user permissions, and applying common troubleshooting techniques.

• Automation & Workflow Setup: Familiarity with using Flow Designer and Workflow Editor to create automated processes that streamline routine tasks across multiple modules.

• General Platform Administration: Experience with core ServiceNow administration tasks like user and group management, access controls, instance maintenance, data import sets and transform maps.

• Scripting Fundamentals: Knowledge of JavaScript and Glide API for small customizations and troubleshooting within ServiceNow out-of-box or custom applications.

• Report & Dashboard Creation: Ability to create reports and dashboards for monitoring performance, enabling stakeholders to supervise progress and identify issues.

• Relational Databases & ETL Processes: Understanding of relational databases like Oracle and SQL, with exposure to Extract, Transform, Load (ETL) processes to ensure smooth data migration and integration with ServiceNow.

• Cross-Module Support: Willingness to support other ServiceNow capabilities (e.g., GRC/IRM, SecOps, HRSD, etc.) as needed, ensuring the platform is fully optimized for different business functions.

Professional Certifications:

• ServiceNow Certified System Administrator (Preferred)

• ServiceNow Certified Application Developer (Preferred)

• ServiceNow Certified Implementation Specialist (CIS) micro-certifications (preferred)

Preferred Qualifications:

• Excellent analytical and troubleshooting skills

• Strong verbal and written communication skills

• Ability to work optimally with global, virtual teams

• High degree of initiative and self-motivation

• Ability to manage multiple priorities optimally

• Team-oriented, with a focus on achieving team goals

• Strong presentation and public speaking skills

What you can expect of us

As we work to develop treatments that deal with others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Equal opportunity statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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