Internal Operations Specialist 

Location: Columbus, GA (Hybrid – 3 days a week in office)

We are seeking a highly organized and detail-oriented Internal Operations Specialist to join our team. In this role, you will be responsible for managing a variety of internal operational tasks including customer account receivables, contract management, product activations and deactivations, and maintaining strong relationships with key stakeholders such as customers, vendors, and colleagues. The ideal candidate is an effective communicator, adaptable to changes in processes, able to manage redundant work with high accuracy, and thrives in a collaborative environment.

Key Responsibilities:

• Enter and oversee customer account receivables and account payables ensuring accurate records and timely follow-ups.
• Enter and edit customer budgets
• Assist with the creation of customer contracts.
• Manage the timely activation and deactivation of products as per customer requests and service agreements.
• Handle customer fund transfers, ensuring smooth and accurate transactions.
• Process user archive requests in line with company procedures.
• Administer product administrator permissions to ensure proper access control across partnerships.
• Monitor, approve, and issue refunds in accordance with company policies.
• Maintain and update customer membership rosters, ensuring all data is accurate and timely.
• Manage database tasks for membership records.
• Physical check payment processing that is accurate and timely, to include managing lost and misposted payments.
• Foster and maintain strong relationships with company vendors to ensure timely service and collaboration.
• Scan and process remote deposits for timely financial reporting.
• Handle customer calls related to payment issues, troubleshooting, and providing solutions.

Requirements

• Strong ability to build and maintain relationships with colleagues, customers, and vendors.
• Excellent verbal and written communication skills.
• Ability to work independently as well as part of a team, contributing to a shared goal.
• Strong decision-making skills, particularly in relation to financial processes and customer service.
• Exceptional organizational skills, with the ability to prioritize tasks and manage time effectively.
• Adaptability to new processes and workflows, adjusting to the evolving needs of the business and customers.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Togetherwork’s business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.

At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun. https://www.togetherwork.com/solutions/