At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

JOB PURPOSE

In this role, you will be a part of a team with the Omni technology portfolio that is dedicated to crafting the future landscape of athlete care technologies to serve our Agents and Athletes. This is a chance to create tailored experiences that resonate with our Athletes. You will be building a platform that connects brands with enthusiasts, fostering a community bound by a shared love of sport. Join a group of bright, talented, and kind people on a team that has high visibility across the organization.

As the Engineering Manager for the Athlete Care Technology - Unified Experience Team, you will:

• Drive the technical roadmap for the engineering team to build a scalable, reliable, and effective Athlete Care platform

• Collaborate with product managers, designers, architects, stakeholders, and other engineering managers

• Communicate and explain how the strategy of the team empowers the goals of the organization

• Leverage first-party data to drive personalized and relevant content to our Athletes through our Agents

• Work across many different channels including online, in-store, and various third-party platforms

• Lead, support, and mentor a team of engineers to help them learn and grow

• Have a willingness to continuously learn, experiment, and innovate

To be successful in this role you will love working with:

• People who are continuously striving to become better

• Customer Service/CRM modules

• Conversational Voice and Chat experiences

• Java/Kotlin, Spring Boot, React, Kafka, Postgres, Cosmos, CI/CD

• Differentiating our Data and analytics

• Cloud-native architecture; Microsoft Azure, Kubernetes, scalability, reliability, observability

RESPONSIBILITIES

Data-driven Product and Service Improvement

Develop data-driven analyses to surface new opportunities to differentiate and improve products and user experiences, ensuring consistency across digital products, services, and channels.

Digital Strategy/Transformational Projects Execution

Manage and deliver end-to-end digital programs and initiatives, leveraging agile and design-thinking principles to drive sustainable implementation.

Digital Talent Development

Develop digital training and development programs to meet identified needs; run leadership development programs to enable personal transformations on digital.

Digital Vision and Strategy

Conceptualize elements of digital strategy/digital-enabled business change projects. Develop approaches to programmatically deliver successful digital innovation engagements.

Project Management

Manage a portfolio of projects while reporting to senior colleagues.

Quality

Develop new methods, tools and programs for quality assurance. Lead developmental initiatives or programs within an area of expertise.

Budgeting

Contribute to the development of budget plans and/or deliver budget plans with guidance from senior teammates.

Information Security

Lead in detecting and analyzing cybersecurity incidents including attacks, breaches, and identified vulnerabilities and remediate any security gaps in line with the security incident management procedure.

Leadership and Direction

Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.

Organizational Capability Building

Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

Performance Management

Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team/ personal objectives.

Program/Portfolio Management Support

Manage a program of work while reporting to senior teammates leveraging assigned product management team processes and protocols.

BEHAVIORAL COMPETENCIES

Drives Engagement

Creates a climate where people are motivated to do their best to help the organization achieve its objectives. For example, shares insight into the purpose of the work, involves others appropriately and gives them credit for their contributions. Praises the successes of others.

Strategic Mindset

Sees ahead to future possibilities and translates them into breakthrough strategies. For example, knows what to prioritize for the greatest strategic impact on the organization. Takes industry and market trends into account in decisions. Explores possibilities that may impact the team or organization in the future.

Decision Quality

Makes good and timely decisions that keep the organization moving forward. For example, knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.

Courage

Steps up to address difficult issues, saying what needs to be said. For example, shares own ideas and points of view openly, regardless of potential criticism or risk; shows conviction when faced with adversity and challenges; raises difficult topics to be sure they are addressed.

Collaborates

Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.

Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities.

Builds Effective Teams

Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. For example, connects with others on team projects and leverages their strengths and knowledge to deliver the best possible results. Champions the decisions of the team and operates in a way that builds team spirit.

Develops Talent

Develops people to meet both their career goals and the organization's goals. For example, consistently shares ideas, insight, and best practices to help people reach their development goals and achieve optimal results. Shares targeted feedback in a prompt, constructive, and encouraging manner.

Instills Trust

Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, is consistently honest and straightforward; shares uncomfortable information in a clear and helpful manner. Maintains high ethical standards and professional codes of conduct.

Tech Savvy

Anticipates and adopts innovations in business-building digital and technology applications. For example, is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance.

#LI-JN1

QUALIFICATIONS:

• Master's Degree or Equivalent Level Preferred

• 6 to 10+ years experience

• 1 to 3 years experience supervising and directing people and other resources to achieve
  specific end results within limited timeframes 

Targeted Pay Range: $95,200 - $158,800. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.