Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role

What you need to know:

Under moderate supervision, identifies and pursues opportunities for recovery/subrogation/salvage at multiple Lines of Business and Products to maximize amounts received from third parties who are wholly responsible or share liability for damages paid to claimants by AIG.

Typical responsibilities include but are not limited to the following:

• Pro-active approach to identify recovery opportunities.

• Review assigned claim files to determine if recovery is feasible by investigating and evaluating liability issues according to a Best Practice/Procedural guidelines.

• Coordinate investigations with expert witnesses to review the adequacy of the investigation conducted by claims personnel.

• Corresponds with appropriate parties (experts, attorney’s, claims professionals) in accordance with established procedures regarding claim information, notice/demand of payment and related issues.

• Research, understand and apply state laws that relate to each file. Keeps management advised of legislative, regulatory, and legal developments which may have an impact on recovery results. 

• Prepare activity reports on files over settlement authority. 

• Forecasts potential recoveries and update the recoverable amount as needed.

• Provides customer service assistance to outside organizations and AIG Claims Operation management. 

• Prepares for and attends mediations or pretrial sessions. 

• Establishing and maintaining professional working relationships with insured’s, claimants, witnesses, lawyers and corporate employees.

• Develop and maintain good relationships with internal clients.

• Identify, create, and complete recovery training for various lines of business as requested by your manager and stakeholders.

• Accurately identify and record all financial impact for cases worked in the case management system.

• Assisting the Claims & Recovery management as appropriate in ensuring key deliverables and business objectives are met.

• Awareness of, and adherence to, GDPR regulations and local laws regarding techniques used for information gathering in countries where operating.

• Completing targeted claims reviews for all lines of business within AIG as assigned. This includes analysis, documentation of results and suggestions for improvement.

• Directs/implements negotiation strategies and, for large property recoveries, directs attorneys in managing agreed to subrogation plans.

• Participates in training by providing information as a subject matter expert as requested.

• Ability to manage a recovery team, including more junior graded staff with control and supervision functionality.

• Support leadership team and stakeholder on result reporting

What we’re looking for:

• Relevant and extensive experience in either first party and third party claims subrogation or claims handling.

• Fluent in English.

• College degree preferred.

• Strong organizational skills and attention to detail.

• Excellent verbal and written communication skills.

• Demonstrated insurance recovery experience or strong and relevant experience in general Recovery.

• Strong analytical decision making and problem solving.

• Time management skills to manage and prioritize case load with limited supervision.

• Advanced knowledge of civil justice systems.

• Ability to organize data and write case investigative reports.

• Ability to alter workflow to create and pursue leads that would support a recovery case.

• Ability to work in tight timelines when necessary.

• Advanced working knowledge in specialty of insurance a plus.

• PC skills with various database search systems

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

CL - Claims

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Europe S.A. (Spain branch)