Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : Graduate

Summary: As an Application Tech Support Practitioner, you will be responsible for acting as the interface between the client and the system or application. Your typical day will involve using your exceptional communication skills to accurately define client issues and design resolutions based on deep product knowledge. Roles & Responsibilities: - Provide technical support to clients, acting as the ongoing interface between the client and the system or application. - Accurately define client issues and interpret and design resolutions based on deep product knowledge. - Collaborate with cross-functional teams to resolve complex technical issues, utilizing exceptional communication skills to keep world-class systems running. - Ensure quality of service delivery by adhering to established service level agreements (SLAs) and key performance indicators (KPIs). - Continuously improve technical knowledge and skills through ongoing training and development opportunities. Professional & Technical Skills: - Must To Have Skills: Strong experience in Critical Incident Management. - Good To Have Skills: Experience in ITIL, ServiceNow, and other ITSM tools. - Excellent communication skills, with the ability to accurately define client issues and design resolutions based on deep product knowledge. - Strong analytical and problem-solving skills, with the ability to collaborate with cross-functional teams to resolve complex technical issues. - Experience in adhering to established service level agreements (SLAs) and key performance indicators (KPIs). Additional Information: - The candidate should have a minimum of 8-10 years of experience in Critical Incident Management. - The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering exceptional technical support.

Graduate

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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