Join us as a Customer Service & Operations Analyst in Financial Crime Exits

• Working with a supportive and collaborative team, you’ll be helping us with financial crime exit activities
• You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
• This role offers great career development opportunities with relevant exposure for you and your work
• You’ll work from home some of the time, but you’ll also spend a minimum 2 days per week working from the office
• This role is available for a period of 15 months

What you’ll do

Joining the Financial Crime Exits team, you’ll be working together to deliver the right outcomes for the business and our customers, having the confidence to challenge the process or raise an issue. You’ll respond to queries on the process and individual cases, while investigating any root causes of issues and collating MI on trends. You will need to have a good eye for detail, accurately collecting information and to a high standard.

As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, coaching others and working together towards success.

Day-to-day, you’ll be:

• Accurately investigating your queries, raising with relevant parties, and escalating where needed
• Making sure processing is performed accurately and within an agreed turn-around time
• Monitoring and participating in initiatives that help improve our customer service, processes and procedures
• Reviewing processing errors and customer complaints to help identify trends and training needs
• Developing process documents and ensuring these are delivered to a high standard
• Reviewing cases with an ability to coach and feed back to other members of the team

The skills you’ll need

You’ll be able to work accurately, to deadlines and with high levels of attention to detail. You’ll have some experience of coaching or providing feedback to others, as well as process improvement. An understanding of financial crime would be preferable.

We’ll also be looking for you to demonstrate:

• An understanding of the financial services industry and our customers
• An ability to learn processes quickly and a willingness to get close to the detail
• Knowledge of our products, processes and banking systems
• Good written and spoken communication skills

Hours

35

Job Posting Closing Date:

29/08/2024

Ways of Working:Hybrid