Posted:
9/18/2024, 6:02:29 AM
Experience Level(s):
Senior
Field(s):
Customer Success & Support
Workplace Type:
Remote
Why Vacasa
We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.
What we’re looking for
Are you driven to provide memorable customer experiences and have a passion for vacations? Are you solution-oriented and interested in working for a company that knows success includes contributing to a team, and a company committed to elevating the customer experience by helping guests create life-long memories?
Vacasa is looking for creative, skilled, and empathetic Guest Experience Agents that can successfully bridge the gap of at home casualness with the experience our guests demand. Sounds easy, but make no mistake, this role requires a high degree of professionalism and accountability. If you’re confident you could be a contributor in a self-driven, metrics focused environment that offers a hassle-free commute, comfort, and convenience this may be the opportunity for you.
NOTE: This position is 100% remote: Full-time; Weekends Required. Must work at least one weekend day, likely Sundays. Also needs to be flexible to start shift mid to late afternoon & ending mid to late evening.
Compensation
What you’ll do
As a Guest Experience Agent, you’ll be the face of Vacasa as you handle inbound calls, emails, chats, and texts for North America’s largest vacation rental manager. With over 26,000 homes, condos, apartments, tiny trailers, and maybe an occasional boat under management. You’ll assist our guests, field operations teams and owners from various areas of our operations.
You’ll be responsible for assessing needs, problem-solving, booking new reservations, troubleshooting, dispatching field teams, and handling potentially escalated situations. You’ll be responsible for helping every guest you work with create a better life-long memory. You’ll do all of this alongside an amazing team that has honed the craft of being a dispersed team that works together even though we are physically apart.
What you’ll need
What you’ll get
Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.
Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.
An offer of employment for this role will be contingent upon the successful completion of a background check.
Website: https://www.vacasa.com/
Headquarter Location: Portland, Oregon, United States
Employee Count: 1001-5000
Year Founded: 2009
IPO Status: Public
Last Funding Type: Post-IPO Equity
Industries: Property Management ⋅ Real Estate ⋅ Travel Accommodations ⋅ Vacation Rental