Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Standard Duties and Responsibilities:

• Configure, customize, script and develop the ServiceNow platform
• Develop Service Catalog items
• Integrate data from multiple data sources
• Provide technical and thought leadership in both system integration and application development, while also promoting best practices in these areas
• Review internal artifacts and deliverables to ensure they meet solution requirements
• Create applications and add features to the ServiceNow Service Portals
• Prepare and maintain technical specifications and documents; architectural diagrams, system documentation and manuals
• Troubleshoot production and test issues; perform root cause analysis, recommend corrective action and perform resolution efforts
• Assist ITSM team members with associated technical and process activities
• Provide expertise on all technical questions related to development in ServiceNow
• Develop the technical solutions, implement them and perform the component integration tests
• Understand business needs and the need to standardize process and build this into the design
• Other duties may be assigned

Required Education/Experience Qualifications:

• Bachelor’s degree from accredited university or equivalent experience
• 4+ years of ServiceNow development experience
• Someone who is dedicated to growing along with Allegion
• ServiceNow admin certification is required
• Proven track record of working successfully within a global team that is distributed geographically
• Knowledge of Web Technologies such as XML, JavaScript, HTML, CSS, AngularJS, Bootstrap, and Web Services integration (SOAP, REST, JSON, and OAuth)
• Ability to work independently and without significant oversight
• Experienced in System Development Life Cycle (SDLC) processes including client requirement analysis and system design
• Experienced in the administration of a ServiceNow instance including the delegation of groups, modification of Service Portal, flows, business rules, UI actions, UI policies, dictionary, catalog items and updates of all other existing solutions requiring revisions
• Strong communication skills (active listener, think before acting) and excellent English skills both in writing and in verbal communication
• High level of motivation and commitment
• Able to contribute to a high-performing, motivated workgroup by applying interpersonal and collaboration skills to achieve project goals and realize value

Additional Preferred Education/Experience Qualifications:

• ServiceNow System Admin certification is strongly preferred
• ITIL v3 or v4 foundations certification is strongly preferred
• Experience implementing systems using Agile/Scrum methodology
• Experienced in designing and implementing IT and non-IT related process workflows, procedures and technical standards

We Celebrate Who We Are! 

Allegion is committed to building and maintaining a diverse and inclusive workplace.  Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do.   We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer

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