Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations
Good to have skills : Network Engineering Planning and Deployment Solution
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Senior Network Analyst, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of enterprise network operations and supporting the overall application infrastructure. Your expertise in troubleshooting and resolving technical issues will be essential in maintaining the stability and performance of the systems. Key Responsibilities To handle 24/7 Network Operations as per shift timings including week end support. • To take ready ownership of incidents assigned to the queue in Service Now. • To handle P1 incidents and mitigate the impact in a timely manner with End to End ownership. • Pass on the tickets / incident details to the next level of escalation within the SLA. • Develop and provide trend data and analysis on various reporting within the team. • Participate in client and service management reporting as required. Professional & Technical Skills: Good knowledge and troubleshooting experience of MPLS, SDWAN, BGP, MP-BGP, OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching concepts • Advance knowledge and troubleshooting experience of Firewalls (Cisco, Fortinet, Palo Alto), SDWAN Technologies. • Experience in troubleshooting issues on large enterprise networks. • Understanding of ITIL framework and processes. • Working knowledge of Service Now • Exposure to various Network Management Tools (HP, Splunk etc). The candidate should have experience in troubleshooting issues on large enterprise networks. • Strong analytical and communication skills (written / oral) required. • Excellent time management skills and strong attention to detail • Basic skills in MS Excel / MS Power Point Tasks Additional Information: Bachelor's Degree or higher in Science/Computer Science /Electronics or any other relevant field. CCNA/CCNP/Cloud certification will be an advantage.

15 years full time education

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