Rooms Controller

Posted:
10/17/2024, 5:00:00 PM

Location(s):
California, United States ⋅ South Lake Tahoe, California, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Hourly Rate: $22.65

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Rooms Controller at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. 

 

Where great benefits lead to a life fulfilled. 

  • Competitive Pay 

  • Medical/Dental/Vision/401K opportunities 

  • Travel discounts 

  • Credit Union Membership 

  • Tuition Reimbursement 

  • Professional Counseling & Family Support 

  • Growth and Development Opportunities 

  • *Benefit Eligibility will vary by position 

 

Site Specific Perks 

 

  • Free parking 

  • Department celebrations 

  • Associate Appreciation Week 

  • Monthly associate recognition and reward programs 

  • Company branded winter coat, uniforms and work shoe stipend provided 

  • Discounts on local food, fitness, recreation  

As a Rooms Controller, a typical day will include:  

  • Assigns a room according to guest requests and preferences whenever possible. 

  • Reviews/Tracks/Accommodates requests for room/check-out changes when possible.  

  • Performs duplicate reservation checks; block rooms.  

  • Confirms reservations and cancellations.   

  • Communicates to appropriate staff that there are guests who are waiting for an available room.    

  • Organizes and coordinates check-in/pre-registration procedures for arriving groups.  

  • Reviews requests for late check-outs and approves according to occupancy.   

 

Guest Experience and Company Standards 

  • Welcome and greet guests and anticipate and address their needs. 

  • Interact with colleagues and guests professionally and promptly. 

  • Contribute to team goals. 

  • Always follow company policies and safety procedures. 

 

To Become a Rooms Controller at MVW:  

  • Available to work various shifts, holidays, and both weekend days. 

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

  • Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance. 

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.