Job Specific

• Performs departmental opening and closing duties
• Monitors and supervises department staff
• Schedules Star Service Delivery staff according to established guidelines and forecasted needs
• Obtains Hospitality function sheets, coordinates activities as needed to ensure timely performance of all necessary duties.  Oversee all aspects of Hospitality Suite set up, service and breakdown
• Oversees amenity preparation and delivery, monitors in-house VIP’s to ensure satisfaction
• Supervises completion of required set up / preparation, at beginning of shift and clean up restocking at end of shift
• Inspects all equipment prior to, during and at end of shift, reports any needed repairs to supervisor
• Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business
• Coordinates preparation of coffee as required throughout shift
• Ensures trays and carts are reset as required throughout shift
• Checks all Room Service Orders for accuracy and completeness prior to departing kitchen
• Oversees/expedites Star Service requests to guest in a timely manner
• Monitors/delivery, set up and service of Housekeeping related requests and Room Service orders in guest room.
• Ensures that proper charge authorization or payment for orders delivered is obtained
• Monitors completion of departmental paperwork to ensure accuracy
• Coordinates pick up of soiled Room Service trays and carts from guestrooms and corridors
• Ensures cleanliness of Room Service area and equipment Assigns and verifies completion of closing duties at end of shift
• Oversees all activities related to restocking of guestroom refreshment pantries
• Monitors/maintains refreshment pantry product inventory
• Coordinates maintenance of all guestroom refreshment pantries and restocking equipment
• Coordinates pick up/processing/delivery of guest laundry valet orders
• Performs administrative functions for department in accordance with hotel standards
• Maintains special service/amenity requests files and coordinates delivery of items requested
• Oversees/assists in set-up, delivery of service in Hospitality Suites
• Attends meetings as required to communicate with personnel and stay current with pertinent hotel information and activities
• Coaches , counsels, trains, retrains employees as needed to ensure provision of superior levels of service
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• High School diploma or equivalent
• One plus years experience as Room Service Supervisor/Captain in high volume, quality hotel operation
• Thorough knowledge of quality Room Service techniques and standards
• Familiar with all aspects of providing superior guest service
• Excellent computer skills, with knowledge of or ability to learn various hospitality software applications preferably HIS, Aloha, Espresso
• Effective organization, communication, leadership and management skills
• Ability to lift and carry food service trays weighting 35+ pounds
• Ability to work flexible schedule to include evenings, weekends and holidays