IT Support Engineer

Req number:

R8121

Employment type:

Full time

Worksite flexibility:

Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated IT Support Engineer ready to take us to the next level! If you have strong experience in providing technical support for desktop, laptop, mobile devices, software installation, troubleshooting, endpoint management, and are looking for your next career move, apply now.

Job Description

We are looking for an IT Support Engineer to provide technical support and ensure smooth functioning of endpoint devices and related IT services. This position will be Full-time, Onsite - Bengaluru.

What You’ll Do

• Installation, configuration, imaging endpoints, new user onboarding

• Managing incidents and requests coming from users and resolve within the SLA

• Provide IT support for remote users working from home or onsite

• Support and troubleshooting hardware – laptop, desktop, printers, mobile devices, etc.

• Knowledge of domain, Active Directory, DHCP, DNS, etc.

• Endpoint security & Microsoft endpoint management tools

• Installation and supporting various software and tools including Microsoft products used in the environment and constantly evolving applications

• Email configuration on desktop, laptop, mobile devices

• Knowledge on networking, IP address, passive network components, wireless network

• Liaise with team or central teams to effectively coordinate and resolve issues

• Take ownership of faults in a logical manner and throughout their entire lifecycle

• Asset inventory and management

• Identify recurring issues or service risks to have permanent solution

• Root cause analysis for critical issues

• Vendor management and coordination

• Good verbal and written communication

What You'll Need

Required:

• Education level – Any Graduation

• Experience – Hands-on experience, minimum 3 years

Preferred:

• Certification: Microsoft & ITIL certification is an added advantage

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.