Business Operations and Hospitality Supervisor

Posted:
12/11/2024, 5:05:00 AM

Location(s):
Los Angeles, California, United States ⋅ California, United States

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Business & Strategy ⋅ Customer Success & Support

Workplace Type:
On-site

The Workplace Business Operations Supervisor is accountable for the delivery of a suite of Workplace Services on site at the Accenture Song Production Studio location. This role will have an emphasis on Studio support with some assistance required at the Corporate Office. Both location activities will include helping with customer facing actions within Office Services such as audio-visual, catering, reception services, space utilization management, as well as facility and building management. The Business Operations and Hospitality Supervisor will oversee the related people team and business partner relationships. The Business Operations and Hospitality Supervisor will view all aspects of workplace operations through a hospitality lens; offering continuous white glove service and creating an exceptional experience for our team and our guests within a global, industry-leading corporation.

Key Responsibilities

  • Oversee Accenture's Workplace Solutions operations across Accenture business entities within the areas of responsibility.

  • Plan and manage daily office operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives and our customer and hospitality experience.

  • Work as a business partner with other Workplace Operation Leads, assisting in all areas of Office Services

  • Provide leadership, direction, development and employee supervision for Location Services Analysts and Contractors (including succession planning and people development strategy)

  • Define performance metrics and monitor performance against the strategy and revise/update strategies as appropriate

  • Use judgment to anticipate customer service needs, resolve non-routine issues and take action accordingly

  • Design and manage new or changes to, existing operating models, technologies and business applications to continually support Accenture's Workplace Solutions strategy

  • Review strategic service model options as appropriate

  • Influence relevant leadership and/or stakeholders to take action in line with the strategic direction of Workplace Solutions

  • Account for the integrity of key human resources processes including career development, salary reviews, recruitment processes and performance management

Job Requirements

  • This role will require working on-site in Los Angeles, California

  • The hours are typically 8am-5pm, Monday through Friday, and flexibility is required

Basic Qualifications

  • Minimum of 3 years of customer service experience in a corporate setting

  • Minimum of 3 years of supervisory experience

Preferred Skills

  • Experience in Business Operations

  • College degree preferred

  • Experience independently completing a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, floor operations support, space utilization management or other location services

  • Experience managing the delivery of space renovation projects

Professional Skills

  • Ability to manage relationships with internal leadership

  • Excellent customer service skills

  • Willingness and aptitude to learn new skills

  • Good communication skills (written and oral)

  • Good organizational, multi-tasking, and time-management skills

  • Responsive, flexible, adaptable

  • Good interpersonal skills

  • Comfortable with technology

  • Critical thinking skills

  • Proactive, self-starter

  • Forward thinking

  • Seeks out challenges and opportunities to grow

  • Demonstrated leadership in professional setting; either military or civilian

  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.


We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location                                Annual Salary Range

California                                          $63,800 to $154,800

Colorado                                           $63,800 to $133,700

District of Columbia                     $68,000 to $142,400

Illinois                                               $59,100 to $133,700

Minnesota                                        $63,800 to $133,700

Maryland                                          $59,100 to $123,800

New York                                          $59,100 to $154,800

Washington                                      $68,000 to $142,400

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com 

What We Believe 

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. 

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here 

Equal Employment Opportunity Statement 
 
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
 
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. 
 
Accenture is committed to providing veteran employment opportunities to our service men and women. 
 

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation 
 
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. 
 
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter. 
 
Other Employment Statements 
 
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.   

 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 
 
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. 
 
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. 

California requires additional notifications for applicants and employees.  If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing