Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day involves engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide quality support and maintain client satisfaction, while also leveraging your deep product knowledge to design effective resolutions for any challenges that arise. Role Summary: The Network Support Engineer (L1.5) acts as an escalation point for Level 1 issues that require deeper troubleshooting but do not yet need full L2 expertise. The role is responsible for monitoring, investigating alerts, handling tickets beyond basic triage, and escalating to L2 as needed. Key Responsibilities: Monitor network devices, links, and infrastructure via NMS tools. Handle incidents escalated from Level 1 support (connectivity, device access, performance issues). Perform intermediate troubleshooting on switches, routers, firewalls, and wireless controllers. Execute defined changes such as VLAN, Access Ports, Trunk configuration, port-security adjustments, and IP assignments under guidance. Collect and analyze logs, packet captures, and error reports before escalating to L2. Maintain accurate ticket documentation, knowledge base updates, and incident timelines. Coordinate with L1 support and escalate appropriately to L2. Skills & Qualifications: 1–3 years of relevant networking/IT support experience. Good grasp of TCP/IP, DHCP, DNS, VLANs, IPAM, routing basics. Hands-on with CLI environments (Cisco IOS, Juniper, etc.). Familiar with monitoring tools (SolarWinds, Nagios, Zabbix, etc.). Basic understanding of SDWAN, DNAC. Basic understanding of firewalls and VPNs (Fortinet). Certifications preferred: CCNA, CompTIA Network+.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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