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Job Summary

The Billing Analyst I is responsible for supporting the end-to-end billing and financial operations for Xfinity Communities.
This role ensures accurate and timely billing, analyzes data to identify and resolve discrepancies, applies rate events, prepares reports, and audits, and maintains compliance with company policies.
The Analyst I partners with internal teams and clients to address billing inquiries, improve processes, and drive efficiency through data-driven insights.

Job Description

Core Responsibilities

As an Analyst 1, you will play a key role in owning all financial and operational functions for Xfinity Communities, for 4 regions – which may include 6,800 gated communities , while honing in on the Florida Region specifically.

This includes, but is not limited to:

• managing and overseeing the billing process and customer life cycle from inception throughout
• preparing and analyzing data to ensure accuracy and efficiency
• maintaining up to date records of billing activities
• auditing for and resolving discrepancies and proposing solutions and new processes

The Analyst I collaborates with internal departments and clients to address billing inquiries, process payments, and implement improvements to streamline billing operations.

Key tasks include

• preparing and analyzing billing data
• rate event calculation and application
• preparing reporting and completing audits as needed
• and ensuring compliance with company policies and regulations

The ideal candidate should have strong analytical skills, attention to detail and proficiency in Excel with a passion for analysis and problem-solving.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Analytical Thinking, Billing, Business Compliance, Business Management, Microsoft Excel, Revenue Assurance

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

0-2 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.