We anticipate the application window for this opening will close on - 25 Jul 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

This role will complete complaint analysis job duties within the RST Global Service and Support Team.

Careers that Change Lives

 You will play a critical role in the Global Robotics Service & Support (GRSS) organization, providing operational support to drive program success. Make a lasting impact on patient outcomes. Come for a job, stay for a career.

Surgical Robotics

At Medtronic, we believe every patient across the globe deserves access to quality care and improved outcomes. Guided by our Mission, we envision a future where surgical robotics transforms healthcare—reducing variability, enhancing value, and accelerating recovery for patients worldwide.

We're shaping this future with a game-changing portfolio of robotic technologies, data & analytics solutions, and services that are disrupting one of the largest and fastest-growing markets in healthcare.

A Day in the Life

As a Technician IV, Service Operations, you will play a vital role in ensuring the success of the Global Robotics Service & Support (GRSS) team. You will be at the forefront of supporting Robotic-Assisted Surgery (RAS) systems, applying your technical expertise to maintain high standards of performance and reliability.

In this role, you will:

• Troubleshoot and Resolve Issues: Diagnose and resolve technical challenges related to robotic systems, components, and assemblies to minimize downtime and ensure operational excellence.
• Manage Escalations: Serve as a critical point of contact for technical escalations, collaborating with cross-functional teams to identify root causes and implement timely solutions.
• Perform Complaint Analysis: Analyze product complaints and failure modes to identify trends, improve system performance, and support ongoing quality initiatives.
• Conduct System Inspections: Perform detailed performance inspections and preventive maintenance to ensure equipment meets operational and safety standards.
• Contribute to Lab Operations: Assist with crating/uncrating high-level assemblies, spare parts, and other lab activities to support the team's objectives.
• Drive Innovation: Provide insights and recommendations to enhance service operations, leveraging your expertise to improve efficiency and patient outcomes.
• Technical mentoring: Provide guidance on best practices for day-to-day activities.

This dynamic role will allow you to engage with cutting-edge surgical robotic technology while contributing to the success of a global team focused on improving patient care.

Location: North Haven, CT

Ability to travel: 0 to 10% (Domestic and International)

You will:

Responsibilities may include the following and other duties may be assigned.

• Perform a variety of tasks in the electronic, mechanical, electromechanical, and optical domains.
• Test, troubleshoot, calibrate, adjust, and maintain equipment, components, devices, and systems.
• Interpret schematics, engineering drawings, and verbal or written instructions to complete assignments.
• Operate relevant equipment, conduct tests, and report data in prescribed formats.
• Perform calibration, alignment checks, and part replacements as directed.
• Manage return inventory, including movement, triage, failure analysis preparation, and location tracking.
• Support lab operations, such as crating/uncrating high-level assemblies and spare parts.
• Collaborate with fellow technicians on investigations requiring additional support.
• Able to lift 50 lbs.
• Replicate failures described in reports.
• Ability to give feedback on work instructions and draft guidance.
• Identify opportunities to improve the efficiency and effectiveness of the returns process and collaborate with relevant teams to implement changes.

Must Have: Minimum Qualifications

• 8+ years of relevant experience, which may require vocational or technical education or certification, in addition to prior work experience.

Nice to Have:

• Experience working in a highly regulated environment
• Experience with surgical robotic systems.
• Background in field or depot service operations.
• Proficiency with SAP Service Module.
• Demonstrated skills in Microsoft tools (Excel, PowerPoint, Access).
• Experience working in a matrixed environment.

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Salary ranges for U.S (excl. PR) locations (USD):$68,800.00 - $103,200.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

 

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

 

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

 

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.