Program and National Test Center Coordinator

UMGC Europe

Location: 332 AEW

Overseas Contingent III, (100%-Full-Time), Grade 003

University of Maryland Global Campus (UMGC) seeks a Program and National Test Center Coordinator. The Program and National Test Center Coordinator (PNTCC) serves as the on-site UMUC representative responsible for providing academic, administrative and testing support services, community outreach, and customer relations management.  This position reports directly to the Assistant Director (AD). The Program and National Test Center Coordinator must work effectively with the Regional Director, local Program Coordinators and staff, education center personnel, faculty, administrative staff, and the military community at large.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Provide academic and administrative support services to prospects and students, and ensure Quality Assurance Standards are met by being available, knowledgeable, courteous and responsive
• Document all student contact through UMGC’s Customer Relations Management System and schedule appropriate follow-up activities
• Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff
• Organize and participate in local Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC
• Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation
• Distribute marketing, advertising, and mass media materials at assigned locations when permissible
• Create and maintain a site(s) specific outreach plan to attain university goals towards recruitment and retention
• Provide National Test Center testing services on a basis that meets community demand while balancing other, outlined duties
• Participate in UMGC staff meetings, professional development activities and training sessions as required
• Track and compile monthly statistics and provide reports as needed
• Maintain appropriate communication with immediate supervisor and other UMGC staff to ensure timely resolution of student issues/escalations
• Other job-related duties as assigned

REQUIRED EDUCATION AND EXPERIENCE: 

• Bachelor’s Degree
• Background in customer service
• Able to work in a fast-paced and complex environment with accurate attention to detail
• Possess basic office management and clerical skills
• Effective written and verbal communication skills
• Good interpersonal skills
• Successful applicants must be able to pass a medical and dental screening, background check and meet requirements for individual logistic support (ILS).

PREFERRED EDUCATION AND EXPERIENCE:

• Applicants with a U.S. valid driver’s license

ADDITIONAL POSITION INFORMATION:

This position is expected to work 48 hours per week.

WHO MAY APPLY: Applicants with individual logistical support (ILS) preferred. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation. Successful applicants must be able to pass a dental and medical screening (to include, but not limited to, vaccinations), background check, and meet requirements for individual logistical support (ILS). For additional information, please visit U.S. Central Command (CENTCOM Medical Information) and U.S. AFRICOM Command (AFRICOM Medical Information).

POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Please note, for downrange positions, refer to this Vaccine Recommendations by AOR reference to review REQUIRED for AFRICOM or REQUIRED for CENTCOM as applicable. For any questions, please contact [email protected].

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at [email protected]. 

Benefits Package Highlights:

• Generous Time Off: Enjoy between 15 and 25 days of paid vacation time off, depending on your years of service, 15 days of sick leave, 3 personal days, and 11 Federal holidays. Part-Time rates will be prorated based on Full-Time Equivalency.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent III employees who work on average 20 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits.
• Insurance Options: Term Life Insurance and Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.  NOTE: CIII Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Retirement Stipend: Contingent III employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).
• Supplemental Retirement Plans: include 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds.
• Tuition Remission: CIII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park.  Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.
• Moving Allowance: May be available based on terms, conditions, and agreements of the position.

For additional information see:  UMGC Benefits Overview for Overseas Contingent III Employees

Hiring Rate:

$35,760.00

Additional Compensation:

Employees in downrange locations will receive a downrange geographic differential of 50% of their base pay. They will also be eligible to receive an annual retention incentive of $7,000 along with an additional forty (40) hours of vacation time off.