DUTIES AND RESPONSIBILITIES 

·       Monitor customer load board and information flow in the Transportation Management System (TMS) 

·       Perform relationship and knowledge-based exception management to any pre-defined processes. 

·       Document and organize existing standard operating processes. 

·       Facilitate customer calls, emails, and updates while providing best in class customer service 

·       Conduct CHR systems trainings to external CHR customer representatives. 

·       Manage reconciliation of daily, weekly, monthly, and quarterly reports. 

·       Serve as a logistics expert and provide suggestions to customers to ensure maximum effectiveness  

·       Act as a resource and support for peers when needed. 

·       Utilize project-based delivery model to find process improvements and cost savings within area of responsibility and/or team. 

QUALIFICATIONS 

Required: 

High School diploma or GED 

Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics 

Ability to work flexible schedule on occasion. 

Ability to travel up to 5% (domestic and/or international) 

Site Specific:  Fluent in Spanish and English (written and verbal) 

Preferred:

Bachelor’s degree from accredited college or university 

Information systems acumen 

Proficient in Microsoft Office Suite of programs 

Ability to present to a variety of audiences. 

Ability to think critically, analyze data and solve problems quickly and accurately. 

Ability to work in a team oriented and fast-paced environment. 

Ability to prioritize and handle a variety of tasks. 

Continuous improvement mindset. 

Excellent customer service skills. 

Strong written and verbal communication skills. 

Ability to adapt to an ambiguous and changing environment. 

Values a diverse and inclusive work environment.