Annual salary: up to £24,375.00

Voids and Lettings Officer

Position is a fully remote role

£24,000 - £26,000 per annum

Full time – Permanent - 37.5 hrs per week – Monday to Friday

A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company.

What the role Involves – Void and Lettings Officer  

• We are looking for a responsible Voids Officer to join our team to implement the lettings and allocations processes for all Mears Living properties nationwide, delivering positive customer outcomes and satisfaction.  Ensuring that all void properties are made ready for letting on target and on budget. 
• The successful candidate will have the ability to manage a diverse range of projects at any one time, while ensuring KPI and delivery targets are met.
• Working alongside the void planners, supervisors and operatives to ensure void works are completed effectively and on time.
• Monitoring void works, liaising with all relevant departments when required, and maintaining accurate database records of progress.
• Liaising with customers and dealing with any queries or issues which may arise.
• 1st point of contact for all internal, external, local authority council, customer and colleague contact regarding voids and properties ready to let.
• Developing strong working relationship with clients, customers, and communities, managing client expectation, attending meetings
• Ensuing adherence to health & safety regulations.
• Employee performance management.

About you

• Customer Service experience
• Good Computing Skills and Database Management
• Proven track record of commercial and operational management.
• Ability to manage multiple tasks, sites & contracts and client expectations.
• Team player
• Ability to work alone.
• Effective time management
• Meeting deadlines
• Accurate quality of data entry

Preferable:

• Previous experience in housing contract management or similar.
• Experience of working in social housing and in partnership with a client.
• Health & safety knowledge, including COSHH.
• Knowledge of property compliance certificate requirements

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
• Family friendly policies
• Training available

To apply, follow the link below or to discuss your application further; please contact Megan on [email protected] 

Mears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.