Deputy Service Manager

Posted:
2/9/2025, 4:00:00 PM

Location(s):
Gurugram, Haryana, India ⋅ Haryana, India

Experience Level(s):
Senior

Field(s):
Customer Success & Support

Workplace Type:
On-site

Key Responsibilities:

Equipment Installation & Commissioning:

  • Install and configure CFS-related machinery or equipment such as container handling systems, conveyors, or material handling devices.
  • Ensure equipment is fully operational post-installation by conducting necessary tests and adjustments.

Maintenance and Troubleshooting:

  • Provide ongoing maintenance services to ensure that all CFS equipment and machinery run efficiently and without interruption.
  • Diagnose mechanical, electrical, or software issues and resolve them swiftly to minimize downtime.
  • Perform scheduled inspections and preventative maintenance tasks.

Repairs and Emergency Response:

  • Respond to breakdowns or urgent technical issues quickly to minimize downtime and ensure smooth operations.
  • Identify the root cause of problems and repair machinery or systems on-site.

Customer Support:

  • Serve as the primary technical point of contact for customers, offering them guidance and resolving any technical queries they may have.
  • Provide customer training on equipment use, troubleshooting, and safety practices.

Documentation and Reporting:

  • Maintain accurate service logs and records, documenting all service visits, maintenance, repairs, and parts used.
  • Prepare detailed reports for management and clients about equipment status and service activities.

Parts Management:

  • Coordinate with the warehouse or parts department to ensure that required spare parts are available when needed for repairs or maintenance.
  • Manage inventory of parts, ensuring they are well-stocked and in good condition.

Safety and Compliance:

  • Adhere to safety regulations and ensure the equipment operates within required standards and guidelines.
  • Ensure all work is carried out with a focus on safe handling and adherence to local laws and regulations.