Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Network Security Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : Graduate

Summary: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Role: App/Cloud Support Senior Analyst Roles & Responsibilities: • Prepare moderate to complex network designs/schematics to address specific customer network solution requirements. • Prepare work orders containing instructions to be used by technicians to configure network hardware and software. • Work with customer technical teams to provide solutions for customers internetworking communications requirements. • Configure and troubleshoot WAN/ LAN/ WLAN equipment in a complex environment. • Remotely support new installs, circuit upgrades and logical changes. Professional & Technical Skills: - Must Have Skills: Data center routing & switching, F5 Load balancer, Wireless, Palo Alto Firewalls - Good To Have Skills: Forti Manager, Forti Switches and SSL VPN (Pulse Secure or GlobalProtect). - Educational Qualification: BS or BA in Engineering, Computer Science or equivalent. • Excellent knowledge and troubleshooting skills on Cisco Wireless Controllers, Cisco Routers, switches, F5 Load Balancers, IPSEC, SSL VPN and firewalls. • Maintain design of LAN/WAN including protocols and routing. • Troubleshooting critical incidents and problem tickets. • Identify potential failures and recommend solution. • Update knowledge base with known errors/resolutions. • Provide day to day operational support for the in-scope devices. • Management Services and Advance level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution. • Should have very good experience of software patch management to manage deployment of patches on timely basis. • Experience in managing Multi-Client Networks, WAN Links, LAN Management and Excellent knowledge of Advanced Networking and Network Protocols. • Co-ordinate with 3rd party vendors for Network Hardware replacement & Core level debugging. • Follow ITIL process with proving skills in working with Incident & Change management methodologies. Should be able to drive Network projects & work at the Data center level during deployment of Network hardware. • Experience with Wireshark or other NAM tools desirable. Additional Information: • Should have 4 to 6 years of experience in Network operational support/management roles. • Certifications in CCNA, CCNP or any other relevant certifications. • Should have supported Network deployments. • Should have experience in performing Network transitions / transformations. • Good understanding of procedures, application, and concepts within own subject area. • Flexible to work in 24x7 environment.

Graduate

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