Job Description:

Responsible for overseeing and managing the digital projects, ensuring they are completed on-time-in-full, while facilitating communications, optimization to bring resolution to meet project goals.  

Project Planning & Management & Optimization:  

• Works closely with Business Stakeholders to understand plans and demands.  

• Understand project scope and deliverables in collaboration with the business stakeholders.  

• Assesses demand vs. capacity to ensure optimal utilization of resources.  

• Develop fulfilment plan and project plan such as timelines, resource allocation and milestones with minimal disruptions and cost impacts, where required.  

• Provision for resources to meet business demands, ensuring optimal productivity & efficiency.  

• Coordinate internal resources and third-party vendors for timely implementation of projects.  

• Monitor & track project progress, adjusting plans as needed.  

• Provide consulting & guidance to all relevant project teams, ensuring that technical aspects of the projects are aligned with stakeholder requirements.  

• Works with all stakeholders for any process improvements where required.  

• Actively work with business stakeholders to groom requests depending on pillar services requirements. 

• Ensures clear line of visibility on request grooming progress.  

• Ensures healthy backlog to optimize resources available.  

• Escalation & Resolution point for any issues or delays experienced in both planning and project execution.  

• Oversight the implementation & development of the project, in collaboration with project teams. 

• Proactively identify opportunities & develop for improvements and optimisation plans, in collaboration with stakeholders, Platform and SME Leads.  

Stakeholder Communication:  

• Serve as key point of contact for project stakeholders  

• Provide regular updates on project status, milestones and risks.  

• Collaborate with SMEs to identify business needs for an integrated web journey / campaign.   

• Facilitate communication between technical and non-technical stakeholders to ensure understanding and alignment  

• Collaborate with the Digitization team to ensure the timely deployment of product catalog, accompanying the launch of each client website, where required.  

• Collaborate with the Marketing Automation team to ensure the timely build of Eloqua forms and assets, for integration on client website, where required.  

• Collaborate with the Content team to ensure review of content plans, for localization and SEO, where required. 

• Collaborate with the Development team to ensure the accurate and high-quality build of client websites, incorporating localized content and product catalogue, and form integration, where required.  

• Collaborate with the third-party vendor to ensure the timely deployment of social media campaign, where required. 

• Coordinate to ensure timely delivery of digital program assets (owned social paid media posts), local adaptations / translations. 

• Coordinate the reviews and approvals from local marketers/ approvers.  

• Ensure internal communications for program launch.  

REQUIREMENTS: 

Education / Skills Qualifications: 

• Bachelor’s Degree in Computer Science, Business, Information Technology, Marketing or a related field.  

• Project Management, Scrum-certified or other relevant certificate 

• Proficiency in MS Word, PowerPoint, Excel 

• Knowledge & experience in Workfront, Jira is advantageous  

Experience:  

• 6-9 years relevant working experience as Project Manager in business or digital marketing environment. 

• Digital Marketing experience. 

• Experience in managing end to end project lifecycle from planning to execution and delivery. 

• Experience in Agile, Scrum methodologies is advantageous. 

Key Traits:  

• Excellent written and oral communication skills – communicate with clarity, presentation skills, active listening and negotiation skills. 

• Problem solving oriented – ability to break down complex problems for resolution, resourceful and proactive.  

• Strong adaptability – adjusts based on changing project requirements, open to learn and resilient under pressure.  

• Detail-oriented – attention to details, keeping documentations accurate and meticulous to track project progress. 

• Strong organization skills – in managing time to meet datelines, efficiently handling multiple projects and structured in organizing information.  

• Strong collaboration – a team player who excels at bringing people together to facilitate discussion and alignment. 

• Experience and comfort in working with multi-cultural stakeholders and environments. 

• Excel in building and maintaining positive relationship with stakeholders & team members.  

• Strategic thinker who will consider the long-term impact of decisions, understands business context in order to recommend solutions. Innovative and proactive in exploring new ideas and approaches to optimize processes and results.