Patient Access Representative II

Position Highlights:

• Position: Patient Access Representative II
• Location: Arlington Heights, IL
• Full Time – 40 hours
• Hours: Exact hours negotiable within department needs, Minimum 2 evenings until 7:30 pm, Rotating 8 hour Saturday Shifts (every 4th Saturday), Department is closed on the 6 major Holidays
• Required Travel: Occasional floating to other locations

What you will do:

• Reporting to the Point of Service Manager interacts with patients and/or their representatives to greet, pre-register and schedule appointments in order to ensure patient satisfaction, claim accuracy and reimbursement.
• Interviews patients to gather, interpret, and electronically record required demographic, financial and clinical data.
• Screens registration data for compliance with departmental and regulatory requirements, payer requirements for medical necessity and pre-certification, and completes third party eligibility and benefit verification.
• Coordinates patient needs and department resources to schedule patients for appropriate services. Develops a patient itinerary of coordinated or multiple appointments.
• Enters data into department specific and hospital systems and schedules patient tests and services in multiple hospital systems.  
• Ensures customer satisfaction, staff and physician support, inventory control, report preparation, and accurate charge entry.
• Provides clerical and/or clinical support services such as preparing correspondence, contacting customers/patients and updating department records and charts.

What you will need:

• Education: High school diploma or equivalent required, including coursework in keyboarding and office practices required. College degree preferred
• Experience: Minimum of 2 years customer service work experience required with a minimum of 1 year experience in healthcare patient accounting or a patient access department, physician’s office, medical clinic or hospital, or a call center/scheduling setting outside of healthcare required
• Unique or Preferred Skills: Computer experience in a windows environment, including Word, Excel, Outlook, and the ability to use a mouse required

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.  

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. 

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.