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We’re looking for a hands-on, and solution-oriented Operations Specialist to join our Micromobility team in Washington, DC. In this fast-paced role, you’ll manage Bolt’s e-scooter operations across the DC area, ensuring smooth day-to-day execution, strong business performance, and an exceptional rider experience.

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<gh-about-us>
<title>About us</title>

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With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

 

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

 

Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!

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<title>About the role</title>

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Seeking a reliable and safety-conscious individual to support daily operations by deploying, retrieving, and maintaining a fleet of shared electric vehicles. This role involves driving large vans, performing light maintenance, interacting with the community, and ensuring vehicle compliance and tidiness within the local area. Requires a valid driver's license, ability to lift up to 65lbs, and comfort working outdoors in all weather conditions.

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<gh-responsibilities>

<title>Main tasks and responsibilities:</title>

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• <point>You’ll help support our daily operations including deploying and retrieving our fleet of shared electric vehicles.</point>
• <point>Safely operate a van for several hours a day to assist with the deployment and retrieval of Hopp electric vehicles within the local market.</point>
• <point>Interact with the local community to retrieve vehicles critically assessing risk to not compromise safety and occasionally using de escalation skills.</point>
• <point>Address and resolve issues with city requests related to stickers, reflectors, and other minor issues as outlined by Hopp established service level agreements</point>
• <point>Participate in Hopp events including providing support with valet services, assisting in staging and conducting safety reviews while ensuring the cleanliness of our vehicles</point>
• <point>Support battery management operations when applicable by ensuring accurate documentation, safety measures, and quality checks are completed</point>
• <point>Perform preventative maintenance on our vehicles by identifying and completing small repairs including but not limited to brake adjustments and tire inflation, and assisting with the rotation of scooters and supporting in warehouse flow</point>
• <point>Monitor designated zones by conducting on-foot patrols of the local area to ensure vehicle parking compliance and tidiness in accordance with city requests</point>
• <point>Detect and report uncommon situations related to on the ground service and product</point>
• <point>Occasionally assist customers in field by providing support related to Hopp vehicles</point>
• <point>Follow established safety procedures to ensure Hopp riders are on the safest vehicles</point>

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<gh-requirements>

<title>About you:</title>

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• <point>You must be at least 21 years of age with a valid driver license and good driving record</point>

• <point>You have experience in a similar position with knowledge of the local area</point>
• <point>You have the ability to drive large vans and work outdoors in all weather conditions</point>
• <point>You have the ability to lift up to 65lbs on a frequent basis required</point>
• <point>You have knowledge of cell phone applications</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

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<title>Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 500+ cities across 45 countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities.</point>

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<text>*Some perks may differ depending on your location and role.</text>
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