Midtown Athletic Club in Rochester, NY, recently completed a multi-million-dollar renovation, creating a state-of-the-art environment that delivers an elevated member experience. We are seeking a visionary General Manager to lead this premier facility. As the leader of a multi-million-dollar business unit with diverse revenue streams, you will report directly to the Vice President of Operations and drive both member satisfaction and financial performance.

Rochester, located in the beautiful Finger Lakes region, is known for its high quality of life, affordable cost of living, and vibrant cultural scene. With top-rated schools, a dynamic economy, and proximity to scenic landscapes and outdoor activities, Rochester offers a compelling destination for top-tier candidates.

For this Rochester-based position, the expected base salary is $120,000–$130,000+ (based on experience), plus annual bonus opportunities. We offer comprehensive relocation assistance.

Primary Responsibilities:

• Coach: Lead, hire, onboard, and retain a cohesive leadership team, fostering a culture of high performance.
• Strategy Evangelist: Ensure all associates align with the club’s goals, cascading key messages throughout the organization.
• Sales-minded: Cultivate a club-wide sales culture focused on net membership growth, leveraging best practices for member acquisition and onboarding.
• Member Experience Expert: Innovate and refine the member experience, responding to feedback and maintaining the club’s competitive edge.

Additional Responsibilities Include:

• Implementing standard operating procedures to ensure the profitability and sound financial growth of the club.
• Analyzing and developing systems to improve operational efficiency.
• Assisting in preparing annual budgets and reporting on performance through variance analysis.
• Conducting competitive analysis to maximize the club’s advantage in the marketplace.
• Managing operational expenses and identifying opportunities to reduce waste and inefficiencies.

General Manager Requirements:

• Minimum of 5 years of hands-on general management experience with a proven track record of leading multi-million-dollar private club/ luxury hospitality business operations.
• Bachelor’s degree in Business Administration, Sports Management, or a related field.
• At least 5 years of experience in personnel management, including hiring, supervision, and performance evaluations.
• Strong financial acumen with the ability to identify and respond to financial variances effectively.
• Expertise in using data to identify key performance indicators and drive business results.
• Functional understanding of process improvement, marketing, branding, sales management, and organizational re-engineering.
• A results-oriented leader with a history of reducing expenses, growing revenue, and increasing profits.
• Proven decision-making and problem-solving skills.
• Experience building high-performance teams and managing associate performance.
• Detail-oriented with the ability to oversee all facets of club operations, ensuring the highest standards are met.

If you're passionate about leading a cutting-edge facility, developing a top-tier team, and enhancing the member experience, we invite you to apply and be part of our journey to set new standards in the fitness industry.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.