Who are we:
 

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!  

Are you looking for a challenge? That's what we offer!

Gallus Account Specialist

What we are looking for:

The Gallus Account Specialist is responsible for managing and nurturing customer relationships. The role involves orchestrating a comprehensive approach to customers. By staying attuned to market developments and the evolving needs of customers, the Account Specialist will identify business opportunities and ensure customer success.

What you will do:

• Customer Relationship Management: Serve as the main point of contact for assigned accounts, developing and maintaining strong, long-term relationships with key customers.
• Market Awareness: Stay informed about industry trends, market developments, and competitors to proactively identify new opportunities for account growth and sales.
• Business Opportunity Identification: Continuously assess customers’ situations and business needs, identifying new business opportunities that align with customer goals.
• Customer Success: Ensure the success of customers by providing solutions tailored to their needs, ensuring high satisfaction and repeat business.
• Collaboration: Work closely with internal teams (sales, marketing, product) to align on customer needs and provide effective solutions.
• Reporting & Forecasting: Provide regular updates on account performance, forecasts, and market trends, ensuring transparent communication with management.

Qualifications:

• Proven experience in account management or customer relationship management, ideally within the printing industry.
• Strong understanding of market dynamics, customer needs, and business development opportunities.
• Technical background in digital, flexographic, and hybrid printing for labels beneficial.  Ability to translate technical and production requirements into business requirements.
• Understanding of business requirements to run equipment as a label converter beneficial.
• Exceptional communication and interpersonal skills with the ability to build trust and influence decision-makers.
• Results-oriented with a proven track record of meeting or exceeding sales targets.
• Strong problem-solving abilities and customer-focused mindset.
• Ability to collaborate across multiple teams to deliver customer solutions.
• Self-motivated with excellent time management skills and the ability to prioritize tasks effectively.

Preferred:

• Experience with Gallus product lines or related equipment.
• Proficiency in CRM software and sales tools.
• A background in business development or sales forecasting.

What you need:

• Bachelor’s Degree or Equivalent Experience
• Customer service experience 4-7 years
• Strong knowledge of computers (Windows and Mac OS) and networking
• Must be available to travel as required

Location:

• Position is open from Kennesaw, Ga to the West Coast

ADA:  Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA:  Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

EEO/AA Statement:  Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment.  All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic  partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.  Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Good to know: Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.