Specialist, Agent Compliance – Quezon City, PH

Are you looking to play an impactful role in helping combat financial crime? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Specialist, Agent Compliance.

Western Union powers your pursuit.

In this role, you will become a member of our Agent Compliance Support department where you will be responsible for providing support on our AML Compliance programs. Work is likely to be a mix of both on-line and off-line duties.

Role Responsibilities

• Performs under continuous alert mode and awareness of the task’s impact. Relates well cross-culturally and cross-functionally to perform responsibilities which are dependent on external input.
• Perform due diligence for the onboarding, recertification, and periodic (portfolio) monitoring of Western Union agent locations on Australia and APAC region. Contributes to the development, implementation and enforcement of policies, procedures, and programs designed to minimize potential money laundering risk within the established strategies of the department.
• Having High Level expertise in the overall function (SME) being able to provide trainings and contribute as such in projects related to the specific scope.
• Design new solutions and processes for existing and new work requirements, decision cases and document findings.
• Determine escalation needs and prepare escalation reports using predetermined criteria to create applicable escalation summary while ensuring compliance with government regulations and securing WU AML Compliance standards, company policies and procedures.
• Develop and maintain global knowledge of Money Service Business regulatory requirements including the Bank Secrecy Act and other anti-money laundering regulations.
• Independent contributor providing recommendations on process improvements provide floor support and coaching and conduct peer review.

Responsibilities:

• Pro-actively participate in team’s activities and daily operations, including daily huddles, problem solving, idea generation and meetings.
• Conduct due diligence through complex analysis and investigation on potential and existing Western Union agents in Australia and APAC region using Western Union systems as well as reviewing records from public and private databases.
• Follow all policies and procedures established and ensure that the workflow is within established service level agreements (SLA).
• Review various cases and alerts for approval/denial or escalations to Sr. Management.
• Assist with special projects on specific scope as required.
• Work cross functionally with teams within AML Compliance organization as well as other business units.
• Decision cases and document findings.
• Assist with training and mentor new team members on specific scope when needed.
• Execute across key components of job performance; quality, productivity and meet daily and monthly organizational goals.
• Determine escalation needs and prepare escalation reports using predetermined criteria to create applicable escalation summary while ensuring compliance with government regulations and securing WU AML Compliance standards, company policies and procedures.
• Develop and maintain global knowledge of Money Service Business regulatory requirements including the Bank Secrecy Act and other anti-money laundering regulations.
• Independent contributor providing recommendations on process improvements.
• Provide floor support, coaching and peer review.

Role Requirements

• Bachelor's degree or equivalent job experience in the financial services or compliance industry is preferred.
• 2+ years of experience in AML Compliance research and analysis, legal/analytical/financial research, Bank Secrecy Act, Patriot Act, FinCEN, general risk-based compliance and or equivalent education is preferred.
• In-depth internet research skills including strong Boolean search capabilities is required.
• Strong analytical and organizational skills and high attention to detail
• Team player with strong collaborative abilities
• Ability to work in a fast-paced, highly structured, deadline-driven culture.
• Experience making independent decisions and working with a high level of autonomy.
• Proficiency in software applications such as MS Word, MS Excel, MS Access, MS PowerPoint, MS SharePoint
• Experience conducting public database and adverse media research.
• Ability to use comprehensive mainframe systems.
• Excellent written and verbal communication skills.
• Written and spoken fluency in English required. Fluency in a second language preferred

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Philippines specific benefits include:  

• Paid sick leave and vacation leave. 
• HMO coverage with free unlimited dependents from day 1 of employment 
• Performance incentive program / Performance Bonus 
• Unique incentive program 
• Hybrid working arrangement. 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

10-16-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.