- Provide first-line IT support for ATIT users and resolve incidents and service requests within SLA.
- Monitor applications, infrastructure, alerts, and ticket queues to ensure service availability.
- Troubleshoot and resolve issues related to end-user computing, business applications, and manufacturing systems.
- Support manufacturing IT environments, including MES, shopfloor systems, engineering applications, automation solutions, and tester workstations.
- Collaborate with regional and global IT teams to investigate, escalate, and resolve complex issues.
- Deliver remote support across multiple sites and countries while maintaining effective communication with users.
- Contribute to knowledge management through documentation, knowledge articles, and best practice sharing.
- Participate in 24x7 shift operations to ensure continuous IT service support.
Job Requirements
- Diploma or Degree in Computer Science, Information Technology, Engineering, or a related field.
- Fresh graduates or less than 2 years experience are highly encouraged to apply.
- Good knowledge of Windows and Linux operating systems.
- Experience or exposure to IT support in a manufacturing, semiconductor, or industrial environment is preferred.
- Knowledge of MES, automation platforms, engineering applications, or tester systems is an advantage.
- Strong customer service and problem-solving skills.
- Ability to work effectively with global teams across ATIT sites.
- Fluent in English; other language skills are added advantage.
- Willing to work on rotational 24x7 shift schedules.
- Relevant certifications (Microsoft, ITIL, Linux, etc.) are an advantage.
Preferred Competencies
- IT Service Management (ITIL)
- Windows & Linux Administration
- Remote Troubleshooting
- Manufacturing IT Support
- ServiceNow or Ticketing Systems
- Knowledge Management
- Global Team Collaboration
- Customer Service & Communication
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