About Our Team 

At PayPal, design isn't just about creating visually appealing products — it's about shaping experiences that empower and delight our customers. We place the customer at the heart of everything we do, striving to enhance their financial well-being through innovative solutions. As leaders in financial technologies, we're driven by a shared mission to make a positive impact on people and businesses worldwide. Our collaborative approach brings together diverse talents, from designers and researchers to engineers and product leaders, to craft seamless and impactful experiences that resonate with millions of users across the globe. 

At the heart of our Merchant Platform team lies a dedicated commitment to enriching the developer experience, informed by a profound understanding of coding intricacies and the distinct challenges developers face. By adopting a developer-centric mindset, our team members act as conduits, effectively bridging the gap between Developers and Merchants to co-create tailored experiences that cater to the unique needs of both audiences. Grounded in the conviction that every interaction within our platform is an opportunity to showcase seamless integration and operational efficiency, we are unwavering in our mission to equip merchants with the indispensable tools needed to excel in the digital landscape. 

Guided by principles centered on designing experiences that align with individual merchant requirements, cultivating trust through a deep well of technical expertise, simplifying complex processes, and fostering enduring relationships, we are steadfast in our efforts to continually enhance our platform through a lens honed specifically for developers.  By providing robust support for developers in their pivotal role of integrating products for our merchants, we strive to create a seamless and efficient experience that enhances productivity and elevates the overall performance of the ecosystem. 

What You Need to Know About the Role  

Joining the Merchant team as a Senior XD I on the Developer Experiences team means crafting impactful and seamless experiences for developers and small businesses worldwide. Collaborating closely with a diverse cross-functional team, you'll wield your influence to shape decisions and deliver top-notch Developer Experiences enabling small businesses worldwide. 

At PayPal, Senior XD’s play a pivotal role in steering teams towards customer-centric solutions throughout the product development journey. This entails leveraging data and research to drive design concepts and decision-making processes. Beginning with the right questions and culminating in refined deliverables, our designers are adept storytellers, attentive listeners, tech enthusiasts, and masters of their craft. 

In this role, you'll advocate for customer needs, spearhead project execution in complex or strategic product domains, and forge strong connections across different domains and cross-functional teams. Your core focus will center on designing seamless integration experiences for our products, bridging the coordination between developers and merchants, and contributing to the growth and development of a world-class developer community. 

Your Day-to-Day 

• Lead the identification and resolution of complex customer problems by defining their needs. 

• Utilize insights effectively to shape customer-centric product strategies. 

• Act as a vital liaison between design, product management, and engineering teams. 

• Present compelling design rationale and adeptly negotiate for user needs. 

• Demonstrate mastery in design tools and techniques, setting and maintaining high standards. 

• Independently manage intricate projects from inception to completion. 

• Drive strategic change initiatives, advocating for user-centric approaches. 

• Effectively articulate the ROI of design decisions to stakeholders at all levels. 

• Utilize design systems, style guides, patterns, and assets to craft intuitive and user-friendly developer experiences. Contribute to the enhancement of these systems based on specific developer needs. 

• Promote and engage with the ecosystem to understand, leverage, and connect with the developer community as part of their own charters. 

What You Need to Bring   

• Bachelor's degree with 4-5 years or Master's degree with 3-4 years of experience in design, research, or related fields. 

• Experience designing products and platforms, including native apps, focusing on both consumer and enterprise experiences, including systems design. 

• Proficiency with standard design and prototyping tools like Figma, Miro, Asana, and similar platforms. 

• Ability to collaborate effectively with engineering teams to ensure technical feasibility and to translate customer requirements into data-driven hypotheses. 

• Strong communication skills to effectively gather feedback from developers through diverse methods, such as user testing, surveys, and interviews. 

• Experience in working with cross-functional teams to facilitate the development and delivery of developer tools, fostering inclusivity. 

• Familiarity with coding and practical experience in computer science, software engineering, or a related field preferred. 

• Demonstrated curiosity and a passion for pushing boundaries, delighting customers, and delivering meaningful impact.