Hours of Work :

9am-5pm

Days Of Week :

Monday - Friday

Work Shift :

8X5 Day (United States of America)

Job Description :

Your Job:
In this role, the Customer Service Liaison will be responsible for providing exceptional customer service to all internal and external customers. This person is someone who is motivated and able to handle a wide range of customer service inquiries, takes the initiative in resolving customer issues, and helps navigate our patients and visitors while in our facility. Supports the mission, vision, values and strategic goals of Methodist Health System.

Your Job Requirements:
• High school Diploma or Equivalent required

Your Job Responsibilities:

• Communicate effectively and professionally with patients, teammates, healthcare professionals, vendors, and visitors

• Assist with departmental locations, wayfinding, and handling a wide range of inquiries

• Assist with patient throughput

• Provided excellent customer service; cordially greets customers, anticipates needs, and willing to collaborate to provide the best patient experience possible

• Answers telephones, screens and routes calls to proper location

• Maintains a clean work environment

• Provides wheelchair assistance as needed when appropriate

• Ability to multi-task effectively

• High attention to detail

• Demonstrate computer literacy

• Effectively adheres to MHS policies, guidelines, and care commitments including confidentiality of all patient and business information

• Escalates issues to the proper person in a timely manner

• Maintain supplies and place order for additional supplies as needed

• Other duties as assigned

Methodist Mansfield Medical Center is a 262-bed, full-service, acute care hospital serving Tarrant, Johnson, and Ellis counties in North Texas. We are an Advanced Primary Stroke Center and Advanced Primary Heart Attack Center certified by The Joint Commission. We also were the first in the Dallas-Fort Worth area to receive the Academy of Medical-Surgical Nurses PRISM Award® for exemplary practice of medical-surgical units. We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all individuals. Our reputation as an award-winning employer shows in the honors we’ve earned:

• Magnet®-designated hospital
• 150 Top Places to Work in Healthcare by Becker’s Hospital Review, 2023
• Top 10 Military Friendly® Employer, Gold Designation, 2023
• Top 10 Military Spouse Friendly® Employer, 2023
• Level III Neonatal Intensive Care Unit
• Level III Maternal Facility for perinatal care
• Level III Trauma Center