Customer Service Representative (Bilingual - French/English)

Posted:
2/18/2026, 3:32:47 AM

Location(s):
Cluj-Napoca, Romania

Experience Level(s):
Mid Level

Field(s):
Customer Success & Support ⋅ Sales & Account Management

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  

 

Whether you are someone looking for a career change, a professional, an undergraduate student exploring your first opportunity, or recent graduate, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Job Summary
This role supports order management and customer service activities for European customers, with a focus on improving delivery performance and ensuring accurate and timely processing of customer orders. The position serves as a key coordination point between customers, sales offices, production plants, logistics, and internal departments to ensure smooth order fulfillment from entry through delivery and invoicing.

Key Responsibilities

  • Receive customer orders, identify ordered products, verify pricing in internal systems and customer databases, and record orders in the ERP system.
  • Review delivery lead times provided by production plants and coordinate with factories to obtain improved delivery timelines when required.
  • Confirm delivery terms for each order and monitor progress through fulfillment.
  • Follow customer orders from order entry through shipment, delivery, and invoicing, including coordination of worldwide transportation when applicable.
  • Maintain daily communication with customers via phone and email to manage requests, provide updates, and resolve issues.
  • Organize and maintain scanning and documentation of all orders and related records.
  • Distribute requests received through the company’s eCommerce platform to the appropriate authorized sales offices.
  • Support sales offices by responding to inquiries and directing requests to the appropriate internal departments.
  • Collaborate with customer service teams, European sales offices, production plants, marketing, logistics, quality, and engineering teams.
  • Manage and resolve customer inquiries and administrative matters related to client accounts.
  • Perform administrative tasks related to customer files and documentation management.
  • Complete additional tasks assigned by management that align with role responsibilities and compliance requirements.

Qualifications and Requirements

  • Minimum of 3 years of experience in international sales support, customer service, logistics, transportation, or a related field.
  • Experience working in an international or multi-site business environment preferred.
  • Proficiency in French required, fluency is a major advantage.
  • Strong proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
  • Basic technical aptitude to identify products and interpret order information.
  • Strong organizational skills with attention to detail and the ability to manage multiple priorities.
  • Effective communication and collaboration skills in a cross-functional environment.

#LI-Hybrid

#KC-2

Our Commitment to Our People 

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. 

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. 

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including parental leav, vacation and holiday leave. 

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! 

 

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce.  Our employee resource groups play an important role in culture and community building at Copeland.

 

Equal Opportunity Employer 

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment. 

 

Work Authorization 

Copeland will only employ those who are legally authorized to work in the Country in which they apply. This is not a position for which sponsorship or work authorization will be provided.  

No calls or agency requests please. 

Copeland

Website: https://www.copeland.com/

Headquarter Location: Sidney, Ohio, United States

Employee Count: 10001+

Year Founded: 1921

IPO Status: Private

Last Funding Type: Secondary Market

Industries: Consumer Electronics ⋅ Heating, Ventilation, and Air Conditioning (HVAC) ⋅ Industrial ⋅ Manufacturing