Position Summary...

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and promoting a belonging mindset in the workplace. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

What you'll do...

Job Summary

The Manager – Business Support -Quality Claims drives quality, consistency, and continuous improvement across casualty and liability claim portfolios. This role leads aggregate claim review analysis, identifies reserve adequacy and quality trends, and converts insights into actionable recommendations that improve claim outcomes, reduce risk, and strengthen governance across the Claims organization.

About the team:

The Claims Center of Excellence (CoE) Quality team drives quality, consistency, and continuous improvement across casualty and liability claim portfolios. The team leverages aggregate claim reviews, reserve adequacy analysis, and cross-functional partnerships to strengthen governance, reduce risk, and improve overall claim outcomes.

What You’ll Do

• Lead end-to-end aggregate claim review cycles including planning, file selection, execution oversight, and reporting.
• Analyze claim quality and reserve adequacy trends to identify root causes, emerging risks, and actionable improvement themes.
• Partner with Claims leadership, Underwriting, Actuarial, Internal Audit, and TPAs to drive data-informed decisions and governance excellence.
• Translate review insights into targeted improvement plans with clear ownership, timelines, and measurable outcomes.
• Train and guide team members on quality tools, dashboards, and interpretation of review findings.

What You’ll bring

• Qualification-Minimum of Bachelor’s degree. MBA or equivalent degree preferred.
• 10–12 years of experience in claims processing or insurance operations, with strong knowledge of carrier and/or TPA environments.
• 5+ years of operations management experience leading large operational or enablement teams.
• Strong analytical capabilities with experience interpreting complex datasets and influencing quality or operational decisions.
• Experience across varied claim segments (e.g., fast-track, major case unit, specialty cases) and reserve adequacy evaluations.
• Excellent communication and stakeholder management skills; experience leading AI/digital initiatives in operations is a plus.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people.  That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our Bangalore office for daily work, with the flexibility for associates to manage their personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Bachelor's degree in Business, Logistics, Computer Science, or related field and 2 years' experience in operations, retail, project management, or related area OR 4 years' experience in operations, retail, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart

Project Management - Project Management Professional - Certification

Primary Location...

4,5,6, 7 Floor, Building 10, Sez, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India