---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Lead Senior Manager WORK SETUP: Return to Office OVERALL PURPOSE: Oversees service delivery to clients, ensuring operational excellence, client satisfaction, and alignment with goals. Leads teams, improves processes, and drives continuous improvement to meet SLAs and KPIs. RESPONSIBILITIES: • Oversees operations for 1–6 programs or Statements of Work (SOWs), ranging from low to high complexity, with a resource base of 200–300 employees across one or more locations. • Makes independent decisions in accordance with contractual obligations outlined in the program/SOW, ensuring achievement of service level agreements (SLAs), key performance indicators (KPIs), and cost objectives. Maintains strong relationships with key stakeholders to drive satisfaction for both Accenture and the client. • Identifies and resolves service delivery issues promptly, implementing preventive measures and cost-effective solutions to enhance client outcomes and operational efficiency. • Manages transitions during setup or expansion phases, ensuring timely and successful onboarding of new programs/SOWs and seamless go-live execution. • Acts as a trusted consultant and primary point of contact for internal and external stakeholders, fostering collaboration, transparency, and alignment with business goals. • Handles sensitive situations with tact and professionalism to preserve client relationships while ensuring strong business performance and adherence to Accenture’s standards and values. • Provides local guidance on cost management to meet agreed-upon financial targets, optimize resource utilization, and support strategic planning. • Oversees staffing and workload distribution to maximize team efficiency, productivity, and capacity across programs. • Leads special projects and initiatives as needed, in addition to business-as-usual responsibilities, contributing to innovation, continuous improvement, and operational excellence. • Promotes a culture of accountability, performance, and client-centricity, ensuring teams are aligned with organizational priorities and empowered to deliver high-quality outcomes. • Collaborates with cross-functional teams and leadership to share best practices, address challenges, and support long-term success across service delivery operations. OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Cyberpark Tower 1

SKILL AND QUALIFICATIONS: • Standard SDL Profile • >12 years of solid experience; 10+ years of supervisory experience

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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