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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

We are looking for a Director of Strategic Operations to join our HR Technology team at CVS Health. This person will partner closely with the VP of HR Technology and play a pivotal role in shaping the strategic direction and operational excellence of our HR Technology organization.  This individual will be responsible for driving the development of HR Technology roadmaps, facilitating stakeholder engagement, and overseeing key HR Technology operational processes. The ideal candidate will have a proven track record in analytics, process improvement and strategic planning.  This role is a high-level individual contributor role with runway to evolve into a managerial role as the organization evolves.

Position Responsibilities

• Strategic Planning: 
  • Partner and build HR Technology roadmaps aligned with organization’s overall strategic objectives. 
  • Conduct in-depth market analysis to identity emerging trends and opportunities. 
  • Collaborate with key stakeholders to develop strategic and operational plans, including budgeting and resource allocation.
• Stakeholder Engagement:
  • Organize and facilitate monthly stakeholder meetings, quarterly business reviews, and annual planning processes.
  • Build strong relationships with key stakeholders across the Tech and HR organizations to ensure support and alignment.
  • Effectively communicate complex concepts and strategies to a diverse audience.
• Data-driven decision making:
  • Leverage data analytics to inform strategic decision-making and identify areas of improvement.
  • Develop departmental key performance indicators and track progress against organizational goals.
  • Provide data-driven insights to support business case development and investment decisions. 
• Process Improvement and Operations:
  • Identify opportunities to streamline and optimize HR Technology processes.
  • Implement best practices and tools to enhance efficiency and effectiveness.
  • Lead special projects across the HR Technology organization, support executive level presentations, innovation partnerships and colleague engagement events.

Required skills

• Critical reasoning – your primary responsibilities require you to operate at the intersection of strategy, operations, and finance.
• Portfolio management – you will have exposure across multiple different priorities and will be responsible for keeping the team’s portfolio of activities organized.
• Detail oriented  – we are a complex and data-backed organization. The details matter to us and our stakeholders.
• Effective communication – the role requires succinct and thoughtful written and verbal communication across the organization.

Required Qualifications:

• 5+ years' experience at a top-tier management consulting firm
• 3+ years' experience with PowerPoint, Excel, and other productivity software
• 3+ years' experience building executive level deliverables (e.g., story-lining a presentation)
• 2+ years' experience with financial / fiscal management including budgeting & ROI calculations
• 2+ years' experience working thru ambiguity, influence and drive buy-in for strategic direction with leadership

Preferred Qualifications:

• 2+ years experience leading a team and driving project deliverables
• Ability to handle and prioritize multiple priorities
• Experience in HR systems and processes, technology, and analytics

Education:

• Bachelor's degree required, preferably in a quantitative field or business administration
• MBA is highly desirable

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. 
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 12/31/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.