About Ramp

Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor management, accounting automation, and more, Ramp's all-in-one solution frees finance teams to do the best work of their lives. More than 25,000 companies, from family-owned farms to e-commerce giants to space startups, have saved $1B and 10M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over 35 billion dollars in purchases each year.

Ramp's investors include Sequoia, Founders Fund, Thrive Capital, Khosla Ventures, Greylock, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for over 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies.

About the Role

Mid-Market Account Managers at Ramp serve as the primary point of contact post-sale and are responsible for driving product and spend activation and long-term growth by owning onboarding/implementation, expansion, and retention across a book of approximately 120-150 Mid Market customers. You will develop trusted advisor relationships with executives and end-users alike, helping customers succeed with platform adoption and ensuring they receive maximum value from our solutions.

What You’ll Do

• Lead and own the post-sale engagement for Mid Market Ramp customers, including: 

  • Run fast and successful onboarding for new customers and drive product adoption

  • Identify and drive expansion opportunities to cross-sell and upsell 

  • Manage SaaS renewals and 

  • Own revenue and revenue growth goals across your book of business 

• Deeply understand customers’ goals and key performance indicators, and develop tactical account strategies and plans to ensure strong customer health and identify opportunities for expansion

  • This may include conducting regular meetings, executive business reviews, as well as managing technical escalations

• Be a strategic advisor and Ramp product expert to provide consultative guidance on Ramp and industry best practices as customers build and scale on Ramp

• Partner and collaborate with internal cross-functional counterparts such as Account Executives, Technical Consultants, Implementation Managers, Customer Support, Engineering, and Product teams to drive successful outcomes for our customers and Ramp

• De-escalate and resolve critical customer issues by finding the best possible solution for both the customer and Ramp. This could include anything from navigating a customer outage that has a financial impact on their business, to partnering with Risk Operations or Strategic Finance to devise a custom deal to increase customer spend on Ramp; no day is the same

• Be a champion for our customers, soliciting and synthesizing customer product feedback to contribute to product development

What You'll Need

• Minimum 5 years of customer success or account management experience in a B2B organization

• New customer onboarding and product adoption experience 

• Direct revenue closing experience (renewals, cross-sell/upsell, or new business) 

• Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts

• Ability to learn technical concepts quickly and apply them to customer activation

• Excellent verbal and written communication skills, as well as interpersonal skills

• Organizational, project management, and time management skills

• High adaptability and desire to operate in a fast-paced, ever-changing startup environment

Nice to Haves

• Bachelor’s degree from an accredited university

• Experience with financial services sales

• Experience at a high-growth startup

• Expertise in using Salesforce, Outreach, or other productivity tools

Benefits (for U.S.-based full-time employees)

• 100% medical, dental & vision insurance coverage for you

  • Partially covered for your dependents

  • One Medical annual membership

• 401k (including employer match on contributions made while employed by Ramp)

• Flexible PTO

• Fertility HRA (up to $5,000 per year)

• WFH stipend to support your home office needs

• Wellness stipend

• Parental Leave

• Relocation support for NY

• Pet insurance

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.