We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Job Summary:

Responsible for coordinating and booking travel arrangements for employees and clients of the organization. This includes booking flights, accommodation, and transportation, as assigned by the Global Travel Director & Strategic Sourcing Managers, with specific focus on execution/coordination part of complete Travel & Events taking place in India, Canada, and the United States. Coordination may include but are not limited to: Travel Agency, Transport Agencies, and Event venues (i.e. hotels, convention centers, restaurants, exhibit halls).

Responsible for day-to-day management of India employee domestic and international travel services. Duties to include (but not be limited to): assisting employees to make, update and cancel air, hotel, and ground transportation arrangements; ensuring employee travel requests are within firm policy and align with intended budgets; collaborates with other internal teams to ensure travel policy and individual travel requests are in compliance with other relevant policies and procedures (specifically Global Mobility and Finance).

Essential Duties:

Operational Tasks

• Implement and contribute to activities related to Travel, Transport & Events. Organizing and updating travel and events related databases, files, and documents which are up-to-date, accurate, and readily accessible.
• Provide travel advisories and updates to travelers including quality control checks when handling Senior Management requests.
• Handle and resolve travel-related issues or emergencies promptly and efficiently.
• Track expenses, including reconciling invoices, and receipts, to ensure compliance with company policies and budgetary constraints.
• Ensure all arrangements are accurate, complete, and aligned with preferences and requirements.
• Coordinate with Transport Desk Executive for any Ground Transportation related activities.
• Coordinate and assist other functions of the firm for execution of tasks relating to Travel & Events.
• Providing excellent customer service and support to travelers.

Business Travel

• Intake travel requests from employees ensuring they have appropriate pre-approvals for travel, are within travel policy, and ensuring the employee is aware of other relevant tasks to be completed prior to traveling.
• Submit travel requests to firm approved travel vendors for making reservations, negotiating costs, and ensuring reservations are made in accordance with firm policies.
• Manages reservation changes/cancellations between the employee and the travel vendor, keeping accurate logs of any credits for future usage.
• Maintains detailed records related to: travel spend, bookings, vendor feedback, and employee issues/challenges.
• Manages the day-to-day relationship with the travel vendors and escalates any issues to the Global Travel Director as required.

Meetings and Events

• Researching and recommending locations based on clients' preferences and Event specifications.
• Initiate RFP’s and obtain vendor bids using firm approved technology (Cvent) as well as working directly with approved sales contacts to identify suppliers that meet quality standards.
• Preview offers and give suggestions on many factors including specifications of the event, budgets, vendor rating/reviews.
• Tracking of Events & Meetings Calander to efficiently plan for upcoming events.
• Co-ordination with Events planning team for any event required purchases.
• If necessary, work with contracted vendors to amend agreements as required.

Other duties as assigned

EDUCATION/CERTIFICATIONS

(MUST NOTE REQUIRED OR PREFERRED)

Required – Bachelor's degree in Hospitality, Travel, or related field or the equivalent through a combination of education or work experience.

TECHNICAL/SOFT SKILLS

(MUST NOTE REQUIRED OR PREFERRED)

Required – knowledge of excel, word and word processing.

Required – understanding of the travel industry

Required – Experience with travel booking software and payment systems

Required - Attention to detail and ability to multitask under pressure

Required - Flexible and ability to work outside regular business hours

EXPERIENCE

(MUST NOTE REQUIRED OR PREFERRED)

Required – 2-4 years of experience in travel coordination or related role.

Required – 2 year meeting and Events planning experience.

Required – Experience managing vendor agreements and relationships.

Preferred – Knowledge of end to end Travel & Events execution

Preferred - Knowledge of travel regulations, visas, and health requirements

LEADERSHIP SKILLS

(MUST NOTE REQUIRED OR PREFERRED)

Required – Fluency in written and spoken English, with additional language skills being an advantage

Required – ability to interact effectively with all levels of the organization and with vendors

Required – exceptional listening skills

Preferred - Strong customer service orientation

Preferred - Ability to work independently with minimal supervision

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.  

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].