This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Summary

The EMEA Collections Manager is responsible for leading the regional/cluster Collections team. This role ensures operational excellence, compliance with corporate policies, and achievement of performance targets. The Manager drives process optimization, risk management, and continuous improvement initiatives while maintaining strong relationships with business stakeholders and other GBS functions.

Essential Duties and Responsibilities:

• Provide leadership, coaching, and performance management to foster engagement, capability building, and continuous improvement.

• Ensure achievement of KPIs such as cash collection, overdue reduction, bad debt, and dispute resolution in alignment with global standards and regional goals.

• Oversee day-to-day collections activities, monitor customer portfolio risk, and implement actions to minimize exposure to bad debt.

• Implement best practices and harmonize processes across EMEA to improve efficiency, compliance, and customer experience.

• Identify and execute projects focused on automation, cost reduction, and service excellence within the C2C scope.

• Oversee root cause analysis for escalated cases and coordinate with cross-functional teams to resolve issues promptly.

• Maintain strong relationships with Finance, Customer Service, Supply Chain, and Global Process Owners to align priorities and deliver improvements.

• Analyze metrics, identify variances, and provide actionable recommendations to senior leadership.

Qualifications:

• Ability to influence and negotiate.

• Proven capability in supervisory staff levels and external stakeholders. • Good problem-solving, and customer service skills.

• Functional knowledge of Customer Service, Accounts Receivable, Billing, Cash Applications, Dispute Management processes along with customer segmentation.

• Functional knowledge of Customer to Cash processes along with controls, compliance, and segregation of duties.

• Adaptable to new ideas and ways of accomplishing tasks.

Education and/or Experience:

• Master’s degree in finance, Accounting, Customer to Cash or similar work experience.

• 8+ years’ experience in SSC type of environment or similar managerial role.

• Experience in Customer Service, Accounts Receivable, Billing, Cash Applications processes, and technologies.

• Proven track record in C2C and continuous improvement strategies.

• Proficient in role related IT architecture and new technologies.

• Project management and/or Six Sigma or similar quality program experience preferred.

What do we offer?

• Fixed-term contract for 3 months and then for an indefinite period.

• Competitive salary, annual bonuses, recognition award program.

• Possibilities for development on a personal and professional level in one of the leading global MedTech companies.

• Package of benefits including Private medical care (Lux Med), Life Insurance, Multisport card.

• Bax4U - cafeteria/lunch cards (300 PLN).

• PPE program with very attractive conditions available for each employee after 3 months.

• Educational support: fully covered language courses (English or other languages according to business needs), financial certifications (ACCA, CIMA).

• Co-financing of holidays and an additional 2 days off from work annually.

• Day off for birthday!

• Employee Stock Purchase Plan.

• Bax Flex - hybrid model (3 days from the office).

• Extraordinary Warsaw office location - Powiśle!

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The minimum salary for this position is 232 000,00 PLN annually. Your initial pay could be at the minimum or higher based on skills and expertise, experience, and other relevant factors, all of which are subject to change. This position may also be eligible for competitive benefits, discretionary bonuses, and/or long-term incentive. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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