To drive through your own work (and if applicable through management of any team members) the claims philosophy of being “The most customer focused, nimble and value adding claims team in the market”. To achieve this through: agreeing, reviewing and achieving your own objectives, your contribution at team meetings; effective oversight of TPAs and service providers; and interaction with key brokers. Passing back any key information in this regard to your team.

Job description:

Job title

Senior Claims Adjuster: Marine Cargo

Employee status

Permanent, Full Time

Department

Claims

Reporting to

Kelly Reeder

Location

London

Date

August 2024

Meet Markel:

At Markel, we believe that what we do really matters. And that every one of us has the power to make a difference. To us, insurance is more than a piece of paper. It’s a promise to help people get back on their feet. It’s a commitment that gives people the courage to take chances. And in uncertain times, it’s the fuel that moves the world forward.  

Since the very start, we’ve used our ingenuity to insure risks that others can’t. 
Finding smart solutions to complex problems, so people can live their lives and seize opportunities.

Our style is about focussing on people’s needs, not just words on a page. It’s about building relationships and connecting as humans. And ultimately, it’s about being there for people when they need us most.

In our eyes, our journey is just beginning. Together, we’re building a business that supports more people, in more places. But unlike our peers, we’ll never lose our people-first focus as we grow.  Because you will always be what makes Markel special. And what continues to power this business forward.

Markel Group (NYSE – MKL) is a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

Find out more by visiting our websites:

www.markelinternational.com    

www.markellaw.co.uk

www.markeltax.co.uk

About the team:

 The Claims department seeks to be a market-leader in the provision of an efficient, cost-effective and professional service to our brokers and clients. Our vision is to be the most customer centric, nimble and value adding claims team in the market. We strive to be pro-active and flexible in the management of claims whilst maintaining our integrity. The claims team works collaboratively alongside the underwriting function in order to facilitate close communication and exchange of ideas, and is an integral part of the product and customer service delivered to our clients. The Marine claims team handle a broad range of claims emanating from the Marine Hull, Cargo, War and Specie Underwriting Division.                                                                                                   

What we ask of you:

• Drive, through your own work (and, if applicable, through management of any team members), the claims philosophy of being “The most customer focused, nimble and value adding claims team in the market”. Achieve this through: agreeing, reviewing and completing your own objectives; your contribution at team meetings; effective oversight of DCAs and service providers; and interaction with key brokers. Passing back any key information in this regard to your team.
•  Be responsible for managing your (and, if applicable, your team members') claims in accordance with the MINT claims and reserving philosophy, Markel Style, the Claims Handling Manual and all regulatory and legislative requirements. Escalating claims to your manager, where appropriate, for input on strategy and/or reserving. Monitor, provide feedback and ensure compliance on KPIs.
•  Drive, facilitate and deliver a customer focused approach to claims which is measurable through speed of service and open, honest and personable communications with all brokers and (re)insureds.
•  Produce good quality and informative narratives and information on key claims and claims developments, and to ensure this is escalated as appropriate to management (whether to your direct manager or beyond), including provision of narratives for inclusion in your team's monthly/quarterly reports.
• Work closely with the underwriting team, including providing feedback on claims experiences, contract wordings, claims data or feedback for any renewal or new business and interact with placing and claims brokers in order to develop strong relationships and knowledge about the quality of our claims management at Markel. Work collaboratively with our Actuarial and Outwards Reinsurance teams, ensuring that they are all apprised of new notifications and significant developments.
•  Work with the underwriters to develop business by participating in client meetings, presenting on topics of interest and attending conferences.
•  Contribute through your own work to achieve the critical metrics set in the annual Claims Business Plan and to identify areas of improvement in the team, as well as provide proactive feedback to the Claims Manager.
•  Treat customers fairly and report any complaints immediately so that these can be addressed quickly. Flag any potential or actual conflict of interest in accordance with our procedures.
•  Show a willingness to lead claims on all classes of business handled by the team, including attending underwriting meetings, learning about the class and developing relationships with key stakeholders in the claims handling process.
•  Asist the Claims Manager with specific ad hoc projects and provide innovative ways of doing things as required. Be willing to assist beyond the day to day claims handling to further develop the team and book of business as a whole.

What you will bring to the role:

The successful candidate will:

• Take the lead and management of strategy on a portfolio of complex and/or high value claims and be a point person to the relevant underwriters. Identify and discuss the most common areas and trends in claims causation. Segment and analyse the portfolio to assist in identifying the most profitable sub-segments and those areas where remedial action should be taken. Understand, monitor, provide feedback and ensure compliance on KPIs.
•  Analyse and interpret data to enhance Markel’s underwriting capabilities (e.g. loss performance and underwriting efficiency). Scope out problems/questions for analysis and work with actuarial/underwriting/claims manager or head of class to investigate.
•  Assist underwriters with the development of policy language to achieve desired coverage and propose wording amendments to manager and/or underwriters.
•  Consistently produce quality work, finding the most efficient and practical means of overcoming challenges and demonstrating effective organisational skills.
•  Take ownership and accountability for own development and achievement of goals and actively help others to succeed while demonstrating and promoting inclusive behaviours and attitudes.
•  Understand customer needs and actively solicit and act upon feedback, providing solutions to problems. Build relationships outside of the claims function including u/ws, brokers and key legal providers.
•  Negotiate complex coverage matters calmly and effectively in the interests of all parties. Competently represent MINT in the management of market and broker meetings.
•  Understand wholesale underwriting and claims business plans and how claims actions impact overall company performance.
•  Assist in the training of junior members of the claims team. Providing insight into specific claims aspects and helping them develop their own capabilities.
• Background and knowledge in Marine Cargo is required.

Our values:

We’re all about people:

• Empowering them, supporting them, and helping protect what matters most to them
• We put people first, and stay true to our word, because we believe in the power of relationships and doing what’s right

We win together:

• We work as a team, exchanging ideas, supporting each other, and respecting everyone’s opinion
• Because together we know we can achieve great things

We strive for better:

• We aspire to lead and win in all that we do
• Aiming for excellence, and finding a better way of doing things, is up to us all

We enjoy the everyday:

• We are dedicated to our work, but we always keep a sense of humor and leave our egos at the door

We think further:

• We are committed to building a legacy and making decisions that leave a lasting impact on our customers, partners, employees, and communities

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also supportive of candidates looking for flexible working patterns.

For application information please visit our careers page. 

We are a Disability Confident Committed employer which means we want to ensure that you have a positive experience applying for a role at Markel and are able to perform at your best. If there are any adjustments we can reasonably make to ensure that the process is accessible for you at every stage please email [email protected].