Introduction to the job

Technology connects us and changes how we live, work, and play. At the heart of it all is ASML. Most of the electronic devices you use daily are only possible because of our lithography systems!

At People Operations, we create a seamless employee experience, balanced between hi-tech and hi-touch while delivering against the expectations of our employees and managers. Our ambition is to become to “go-to” place for all individual people related matters.

Role and responsibilities

Delivering the best employee experience by ensuring accurate and effective transaction handling. Supporting onboarding administrative processes and prompt inquiry solving, including:

• Handle inquiries, registration, escalating and resolving queries related to onboarding process in a professional and efficient manner - in a first time right and e2e way of working.

• Perform the relevant administrative and operational activities within scope of the team, working under supervision. Work is governed by a limited variety of well-defined procedures and standardized routines.

• Signal discrepancies and issues in the work processes, take ownership for resolving mistakes. Identify possibilities for improvements to minimize waste, increase efficiency and improve quality & customer satisfaction.

• Responsible for own KPI delivery, and contributes to team KPIs; understand the data and the concerns regarding.

• Stay in contact with different stakeholders and acts on their demands and expectations.

Education and experience

• Limited or general working experience .

• English knowledge: Can communicate with a strong degree of fluency and produce clear and detailed text.

• Data analytics (Excel) experience: able to create insight by using basic functions (formulas) and charts.

• Navigates all relevant systems/processes for transactions independently. Understands and is able to work within the full scope of the system/process and is able to perform basic troubleshooting activities.

• Capability to troubleshoot and resolve operational issues.

• Proven experience in delivery of basic and medium process improvements.

Personal skills

• Shares ideas and communicates clearly, concisely and directly to peers and customers. Demonstrates openness when discussing organizational initiatives within the team.

• Handles confidential information with integrity.

• Shows proactive flexible behavior. Is able to prioritize activities in case of changing goals, circumstances and people.

• Uses customer perspective to implement optimal solutions. Understands own role within the service delivery and delivers the employee experience accordingly.

• Pro-actively searches for and takes initiative on improvement opportunities.