Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Solarwinds Administration
Good to have skills : Enterprise Network Operations, Network Infrastructures
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Solarwinds Administration system. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running smoothly. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. You will play a crucial role in ensuring client satisfaction and system efficiency. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Assist clients in troubleshooting and resolving issues with the Solarwinds Administration system. - Communicate effectively with clients to understand their needs and provide appropriate solutions. - Collaborate with cross-functional teams to address complex technical issues. - Proactively identify and resolve system or application-related issues. - Stay updated with the latest industry trends and advancements in Solarwinds Administration. - Provide training and guidance to junior team members to enhance their technical skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in Solarwinds Administration. - Good To Have Skills: Experience with Enterprise Network Operations, Network Infrastructures. - Strong understanding of IT infrastructure and network management principles. - Experience in troubleshooting and resolving technical issues related to Solarwinds Administration. - Knowledge of network monitoring and performance management tools. - Familiarity with ITIL framework and incident management processes. Additional Information: - The candidate should have a minimum of 3 years of experience in Solarwinds Administration. - This position is based at our Gurugram office. - A 15 years full-time education is required.

15 years full time education

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