About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Key Responsibilities:

• Respond to incoming support tickets from taskers using Salesforce

• Provide timely, clear, and professional assistance in line with internal SLAs

• Troubleshoot common issues related to platform access, account setup, task instructions, and payment inquiries

• Escalate complex or sensitive cases to senior team members 

• Update and maintain accurate records and case statuses within Salesforce

• Follow internal workflows and contribute to knowledge base documentation

• Flag recurring issues or bugs to the relevant team for resolution

• Support process improvement initiatives in support operations as required

Key Qualifications:

• 1+ year of experience in customer support, admin operations, or a similar role

• Strong written English and clear, empathetic communication skills

• Familiarity with Salesforce or similar CRM/ticketing platforms (preferred, not mandatory)

• Ability to work independently, stay organized, and handle a high volume of support tickets

• Detail-oriented mindset with a customer-first attitude

• Comfortable working in a fully remote, multicultural environment

• Bonus: experience working with freelancer platforms, marketplaces, or crowdsourcing environments and knowledge of other languages.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.