LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

Our People:

People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

Role Profile:

We are seeking an experienced and self-motivated Head of Operational Risk & Resilience. The candidate will be responsible for overseeing the operational risk framework and resilience strategy for the Regulatory Reporting Solutions business. Leading a team of risk and resilience professionals, the role partners closely with technology, compliance, and business colleagues to deliver a resilient and well‑managed function. The role blends oversight with active delivery, personally leading key risk assessments, scenario testing, resilience activities, deep dives, and regulatory compliance while also building and managing the frameworks, governance, and team capability needed to ensure a strong and sustainable risk environment.

Key Responsibilities:

Operational Risk Management

• Lead the development, implementation, and continuous enhancement of the Operational Risk Framework across Regulatory Reporting Solutions.
• Lead all aspects of control design, effectiveness testing, and issue remediation, ensuring risks are handled within appetite.
• Ongoing monitoring, and mitigation of operational risks, including processes related to risk & control assessments (RCAs), incident root-cause analysis, and risk event assessments.
• Drive thematic deep‑dive reviews into high-risk areas, ensuring findings are actionable and improvements embedded.
• Ensure timely escalation of material control weaknesses, breaches, and emerging risks.

Business Control Officer Accountability

• Act as the Business Control Officer for Regulatory Reporting Solutions, accountable for the design, effectiveness, and continuous improvement of first‑line controls across the business.
• Provide senior management with independent, informed challenge within the first line, ensuring risks are owned, controls are effective, and issues are addressed at pace
• Serve as a key point of accountability for risk appetite adherence, control attestation, and management assurance.

Regulatory Compliance and Operational Resilience

• Act as the first-line accountable owner for Operational Resilience requirements across Regulatory Reporting Solutions, inclusive of ongoing DORA compliance.
• Build and coordinate DORA-aligned capabilities including ICT risk management, incident classification and reporting, ICT third‑party risk oversight and digital resilience testing.
• Partner with technology, compliance, and legal teams to ensure end-to-end adherence to Operational Resilience requirements and audit readiness.
• Ensure business‑owned evidence, controls, and documentation are maintained to support regulatory reviews, audits, and supervisory engagement.
• Ensure identification and mapping of Important Business Services (IBS), including end‑to‑end process, technology, data, and third-party dependencies.  Inclusive of establishment and maintenance of impact tolerances, ensuring they align with regulatory expectations and business risk appetite.
• Oversee resilience assessments, control design reviews, severe but plausible scenario testing, and remediation planning.
• Lead annual self‑assessments, ensuring governance, oversight, and evidence trails are robust and audit‑ready.
• Own remediation plans arising from regulatory findings, audits, and internal assurance activity, tracking delivery to closure.

Business Continuity & Crisis Management Resilience

• Provide formal management assurance on the adequacy of business continuity, crisis management, and recovery capabilities.
• Own and maintain the business’s continuity strategy, plans, and testing programme, ensuring alignment with regulatory expectations and best practice.
• Lead scenario and stress testing exercises—covering cyber, technology outages, facilities loss, regulatory submission failures, and data integrity events.
• Ensure recovery capabilities are fit for purpose and embedded across teams, including documentation, escalation protocols, and crisis response roles
• Ensure lessons learned from incidents and testing are embedded into control improvements and operating procedures.

Governance & Leadership

• Act as the primary risk and control advisor to Regulatory Reporting Leadership Team, supporting informed decision-making, contributing to strategic planning, risk culture, and organisational priorities.
• Provide clear direction, challenge, and advice to senior stakeholders on risk and resilience matters.
• Own business responses to second‑ and third‑line challenge, ensuring issues are addressed constructively and sustainably.
• Chair or support governance forums such as operational risk committees, resilience steering groups, and change risk assessments.

Team Leadership

• Lead and develop a team of operational risk professionals, fostering a culture of empowerment, accountability, and proactive risk management.
• Ensure capability-building through coaching, training, and talent development.

Skills & Experience

• Experience operating as a Business Control Officer or senior first‑line risk leader within financial services.
• Strong understanding of Regulatory Reporting processes, regulatory expectations, and data-quality risks.
• Deep knowledge of DORA, business continuity frameworks, ICT risk management, and operational resilience principles.
• Experience running scenario testing, major incident management, and thematic risk reviews.
• Ability to influence and challenge senior colleagues in a fast-paced, high-stakes regulatory environment.
• Demonstrated leadership capability, with experience leading high-performing teams.

Personal Attributes

• Strategic problem solver with the ability to translate risk insights into practical, business-oriented solutions.
• Strong communicator with excellent stakeholder engagement skills.
• Highly organised, calm under pressure, and skilled at navigating complex issues.
• Collaborative, resilient, and able to inspire change across multidisciplinary teams.

Career Stage:

Director

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.