Posted:
9/5/2024, 4:40:42 PM
Location(s):
Chicago, Illinois, United States ⋅ Austin, Texas, United States ⋅ Texas, United States ⋅ Illinois, United States
Experience Level(s):
Senior
Field(s):
UI/UX & Design
Workplace Type:
Hybrid
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
Joining the Merchant team as a Senior XD II in the Small Business segment involves creating impactful and seamless experiences for small businesses globally. Working closely with a diverse cross-functional team, you'll influence decisions and deliver outstanding Merchant Platform experiences tailored for small businesses worldwide.Job Description:
About Our Team
At PayPal, design goes beyond creating attractive products — it's about crafting experiences that empower and delight our customers. We put our customers at the center of everything we do, aiming to improve their financial well-being through innovative solutions. As leaders in financial technology, our mission is to have a positive global impact on individuals and businesses. Our collaborative approach brings together a diverse range of talents, from designers and researchers to engineers and product leaders, to create seamless and impactful experiences for millions of users worldwide.
Within the Merchant Platform team, our focus is on equipping merchants with the tools they need to succeed in today's digital world. We believe every interaction, from sign-in to checkout, should demonstrate the power and simplicity of a unified platform. Guided by principles such as delivering personalized experiences, building trust through expertise, simplifying complexity, and fostering valuable connections, we continuously refine our platform through simplification, integration, and experimentation. Whether merchants access our services on desktop, mobile, or anywhere else, we're committed to meeting them wherever they are and offering solutions that drive their businesses forward.
What You Need to Know About the Role
Joining the Merchant team as a Senior XD II in the Small Business segment involves creating impactful and seamless experiences for small businesses globally. Working closely with a diverse cross-functional team, you'll influence decisions and deliver outstanding Merchant Platform experiences tailored for small businesses worldwide.
At PayPal, Senior XD's play a crucial role in guiding teams towards customer-centric solutions throughout the product development journey. This includes using data and research to drive design concepts and decision-making processes. Starting with the right questions and culminating in refined deliverables, our designers are skilled storytellers, attentive listeners, technology enthusiasts, and experts in their field.
In this role, you'll advocate for customer needs, drive project execution in complex or strategic product areas, and build a strong network across various domains and cross-functional teams.
Your Day-to-Day
Lead proactive identification and resolution of complex customer problems by defining gaps in their journey, advocating for customer needs, and influencing product direction through user research and data insights.
Utilize insights to effectively shape customer-centric product strategies, acting as a crucial liaison between design, product management, and engineering teams.
Demonstrate mastery in design tools and techniques, establishing and maintaining high standards.
Use design systems, style guides, patterns, and assets to create intuitive and user-friendly experiences for developers, contributing to system enhancement based on specific developer needs.
Foster collaboration across teams and stakeholders, refining communication skills to clearly and persuasively articulate design rationales, influencing not just immediate teams but the entire organization.
Drive organizational change by improving workflows, advocating for user-centric design, implementing new technologies, and promoting innovative approaches.
What You Need to Bring
Bachelor's degree with 6-10 years or Master's degree with 4-5 years of experience in design, research, or related fields, showcasing a proven track record of leadership and impact in previous roles.
Extensive experience designing products and platforms, including native apps, emphasizing exceptional user experiences for consumer and enterprise audiences, with expertise in systems design.
Knowledge or expertise in financial services or related fields is highly advantageous, demonstrating an understanding of industry-specific challenges and opportunities.
Proficiency with standard design and prototyping tools such as Figma, Miro, Asana, and similar platforms, effectively leveraging these tools to drive design excellence and innovation.
Demonstrated curiosity and a passion for pushing boundaries, delighting customers, and making a meaningful impact, coupled with a strong commitment to continuous learning and growth.
Comfort in ambiguity and ability to demonstrate your previous work through sound storytelling
Additional Job Description:
Subsidiary:
PayPalTravel Percent:
0For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
Website: https://www.paypal.com/
Headquarter Location: San Jose, California, United States
Employee Count: 10001+
Year Founded: 1998
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: E-Commerce Platforms ⋅ FinTech ⋅ Mobile Payments ⋅ Transaction Processing